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Keeping Score: Using the Right Metrics to Drive World-Class Performance
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Keeping Score: Using the Right Metrics to Drive World-Class Performance Hardcover - 1996

by Brown, Mark Graham


From the publisher

"Every quality-conscious organization needs to measure critical data, but many businesses waste time tracking and reviewing non-essentials. This innovative book shows how to concentrate on the few key measures that indicate a firm's true performance. It focuses on the areas considered vital in the Baldrige Quality Award criteria, the premiere model for evaluating overall quality.

Readers will learn to select and use the right metrics for measuring financial, operational, and quality efforts, as well as longer-term measures such as customer and employee satisfaction, supplier performance, product/service quality, and environmental compliance. This guide will help them:

* evaluate their current approaches to measurement

* select the right metrics

* collect and report data more efficiently and usefully

* use the information to promote teamwork and strategy"

Details

  • Title Keeping Score: Using the Right Metrics to Drive World-Class Performance
  • Author Brown, Mark Graham
  • Binding Hardcover
  • Edition International ed
  • Pages 210
  • Language ENG
  • Publisher Amacom, New York
  • Date 1996-06
  • ISBN 9780814403273

About the author

MARK GRAHAM BROWN (Hermosa Beach, CA) is a quality and productivity consultant to many Fortune 500 companies. He has served as a Baldrige Award examiner and is the author of five previous books, including Why TQM Fails and What to Do About It.

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Keeping Score: Using the Right Metrics to Drive World-Class Performance
Stock Photo: Cover May Be Different

Keeping Score: Using the Right Metrics to Drive World-Class Performance

by Brown, Mark Graham

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  • Hardcover
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ISBN 10 / ISBN 13
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Keeping Score: Using the Right Metrics to Drive World-Class Performance
Stock Photo: Cover May Be Different

Keeping Score: Using the Right Metrics to Drive World-Class Performance

by Mark Graham Brown

  • Used
  • Hardcover
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Binding
Hardcover
ISBN 10 / ISBN 13
9780814403273 / 0814403271
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Keeping Score: Using the Right Metrics to Drive World-Class Performance
Stock Photo: Cover May Be Different

Keeping Score: Using the Right Metrics to Drive World-Class Performance

by Brown, Mark Graham

  • Used
  • Hardcover
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Used - Good
Binding
Hardcover
ISBN 10 / ISBN 13
9780814403273 / 0814403271
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AMACOM. Used - Good. Hardcover This item shows wear from consistent use but remains in good readable condition. It may have marks on or in it, and may show other signs of previous use or shelf wear. May have minor creases or signs of wear on dust jacket. Packed with care, shipped promptly.
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Keeping Score: Using the Right Metrics to Drive World-Class Performance
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Keeping Score: Using the Right Metrics to Drive World-Class Performance

by Brown, Mark Graham

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ISBN 10 / ISBN 13
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Keeping Score: Using the Right Metrics to Drive World-Class Performance
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Keeping Score: Using the Right Metrics to Drive World-Class Performance

by Brown, Mark Graham

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ISBN 10 / ISBN 13
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Keeping Score : Using the Right Metrics to Drive World-Class Performance
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Keeping Score : Using the Right Metrics to Drive World-Class Performance

by Brown, Mark Graham

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ISBN 10 / ISBN 13
9780814403273 / 0814403271
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Keeping Score : Using the Right Metrics to Drive World-Class Performance

Keeping Score : Using the Right Metrics to Drive World-Class Performance

by Mark Graham Brown

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ISBN 10 / ISBN 13
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Keeping Score: Using the Right Metrics to Drive World-Class Performance
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Keeping Score: Using the Right Metrics to Drive World-Class Performance

by Brown, Mark Graham

  • Used
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ISBN 10 / ISBN 13
9780814403273 / 0814403271
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Keeping Score: Using the Right Metrics to Drive World-Class Performance
Stock Photo: Cover May Be Different

Keeping Score: Using the Right Metrics to Drive World-Class Performance

by Brown, Mark Graham

  • Used
Condition
Used - Very Good
ISBN 10 / ISBN 13
9780814403273 / 0814403271
Quantity Available
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Keeping Score: Using the Right Metrics to Drive World-Class Performance
Stock Photo: Cover May Be Different

Keeping Score: Using the Right Metrics to Drive World-Class Performance

by Brown, Mark Graham

  • Used
  • Hardcover
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Binding
Hardcover
ISBN 10 / ISBN 13
9780814403273 / 0814403271
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