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On Great Service: A Framework for Action
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On Great Service: A Framework for Action Hardcover - 1995

by Leonard L. Berry

Improving service quality has finally become a top priority of management today, yet according to service quality expert Berry only a handful of companies have managed to determine exactly what to improve and how to improve it. Berry offers a dynamic framework for improving service, rich with insights and compelling examples of great service.


Details

  • Title On Great Service: A Framework for Action
  • Author Leonard L. Berry
  • Binding Hardcover
  • Edition First Edition
  • Pages 292
  • Volumes 1
  • Language ENG
  • Publisher Free Press, Old Tappan, New Jersey, U.S.A.
  • Date 1995-04-01
  • Illustrated Yes
  • Features Bibliography, Illustrated, Index
  • ISBN 9780029185551 / 0029185556
  • Weight 1.26 lbs (0.57 kg)
  • Dimensions 9.6 x 6.46 x 1.08 in (24.38 x 16.41 x 2.74 cm)
  • Library of Congress subjects Customer services - Quality control, Customer services - United States -
  • Library of Congress Catalog Number 94041391
  • Dewey Decimal Code 658.562

About the author

Leonard Berry holds the JCPenney Chair of Retailing Studies at Texas A&M University, where he is also Professor of Marketing. A former national president of the American Marketing Association, he is coauthor of Delivering Quality Service (Free Press, 1990) and Marketing Services (Free Press, 1991). Dr. Berry and his colleagues are creators of the service quality gaps model used throughout the world.
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On Great Service: A Framework for Action
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On Great Service: A Framework for Action

by Berry, Leonard L

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ISBN 10 / ISBN 13
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On Great Service: A Framework for Action
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On Great Service: A Framework for Action

by Berry, Leonard L.

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On Great Service : A Framework for Action
Stock Photo: Cover May Be Different

On Great Service : A Framework for Action

by Berry, Leonard L

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ISBN 10 / ISBN 13
9780029185551 / 0029185556
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On Great Service: A Framework for Action

On Great Service: A Framework for Action

by Berry, Leonard L.

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ISBN 10 / ISBN 13
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On Great Service: A Framework for Action

On Great Service: A Framework for Action

by Berry, Leonard L.

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ISBN 10 / ISBN 13
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On Great Service A Framework for Action
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On Great Service A Framework for Action

by Berry, Leonard L.

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On Great Service : A Framework for Action
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On Great Service : A Framework for Action

by Berry, Leonard L

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ISBN 10 / ISBN 13
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On Great Service : A Framework for Action
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On Great Service : A Framework for Action

by Berry, Leonard L

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ISBN 10 / ISBN 13
9780029185551 / 0029185556
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On Great Service : A Framework for Action
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On Great Service : A Framework for Action

by Berry, Leonard L

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ISBN 10 / ISBN 13
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On Great Service: A Framework for Action
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On Great Service: A Framework for Action

by Leonard L Berry

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ISBN 10 / ISBN 13
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