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Keeping Score: Using the Right Metrics to Drive World-Class Performance
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Keeping Score: Using the Right Metrics to Drive World-Class Performance Paperback - 2006

by Mark Graham Brown

Integrating the "balancing scorecard" concept with a Baldrige approach, this text explains how to evaluate the current approach to measurement, pinpoint incorrect performance measurements, select the right financial metrics, and more.


From the publisher

In Keeping Score, the author contends that metrics must be all-encompassing. They must focus not just on the present, but need to consider the past and future. They also must consider the needs of all participants, including customers, shareholders, and employees. Still one must know exactly what to measure, as measuring everything can be more damaging than measuring nothing. Taking a balanced Baldrige approach, this book shows how to evaluate current approaches to measurement and pinpoint false measurements. It covers the selection of financial metrics, ways to measure employee and customer satisfaction, and methods to track performance and measure quality.

Details

  • Title Keeping Score: Using the Right Metrics to Drive World-Class Performance
  • Author Mark Graham Brown
  • Binding Paperback
  • Edition International ed
  • Pages 224
  • Volumes 1
  • Language ENG
  • Publisher Productivity Press, Portland
  • Date 2006-10-30
  • Features Bibliography, Index, Table of Contents
  • ISBN 9781563273551 / 1563273551
  • Weight 0.68 lbs (0.31 kg)
  • Dimensions 8.98 x 6.32 x 0.45 in (22.81 x 16.05 x 1.14 cm)
  • Dewey Decimal Code 658.812
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Keeping Score: Using the Right Metrics to Drive World Class Performance
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Keeping Score: Using the Right Metrics to Drive World Class Performance

by Brown, Mark Graham

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Keeping Score : Using the Right Metrics to Drive World Class Performance
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Keeping Score : Using the Right Metrics to Drive World Class Performance

by Brown, Mark Graham

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Keeping Score: Using the Right Metrics to Drive World Class Performance
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Keeping Score: Using the Right Metrics to Drive World Class Performance

by Mark Graham Brown

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Keeping Score: Using the Right Metrics to Drive World-Class Performance
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Keeping Score: Using the Right Metrics to Drive World-Class Performance

by Brown, Mark Graham

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Keeping Score: Using the Right Metrics to Drive World-Class Performance
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Keeping Score: Using the Right Metrics to Drive World-Class Performance

by Brown, Mark Graham

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by Mark Graham Brown

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Keeping Score: Using the Right Metrics to Drive World Class Performance
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Keeping Score
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Keeping Score

by Brown, Mark Graham

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ISBN 10 / ISBN 13
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