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New. New Book; Fast Shipping from UK; Not signed; Not First Edition; The Service Level Agreements: A Legal and Practical Guide.
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Service Level Agreements: A Legal and Practical Guide Paperback - 2010
by Jimmy Desai
Details
- Title Service Level Agreements: A Legal and Practical Guide
- Author Jimmy Desai
- Binding Paperback
- Pages 1
- Volumes 1
- Language ENG
- Publisher Itgp
- Date 2010-10-21
- ISBN 9781849280693 / 184928069X
- Weight 0.21 lbs (0.10 kg)
- Dimensions 7 x 4.37 x 0.26 in (17.78 x 11.10 x 0.66 cm)
- Dewey Decimal Code 658.562
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Service Level Agreements: A Legal and Practical Guide
by Jimmy Desai
- New
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- New
- ISBN 10 / ISBN 13
- 9781849280693 / 184928069x
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- 744
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NZ$26.45NZ$16.75 shipping to USA
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NZ$26.45
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Stock Photo: Cover May Be Different
Service Level Agreements: A Legal and Practical Guide
by Jimmy Desai
- New
- Paperback
- Condition
- New
- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9781849280693 / 184928069x
- Quantity Available
- 10
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Southport, Merseyside, United Kingdom
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NZ$34.81NZ$20.85 shipping to USA
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Paperback / softback. New. This pocket guide identifies some of the benefits and the pitfalls that an organisation can encounter when negotiating and drafting SLAs. It provides an overview of SLAs, highlighting typical scenarios that can arise, and provides information on typical solutions that have been adopted by other organisations.
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NZ$34.81
NZ$20.85
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SLAs: A legal and practical guide
by Jimmy Desai
- New
- first
- Condition
- New
- ISBN 10 / ISBN 13
- 9781849280693 / 184928069X
- Quantity Available
- 101
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Ely, Cambridgeshire, United Kingdom
- Item Price
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NZ$41.81NZ$12.47 shipping to USA
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Make your SLA work for you … Read this essential guide to SLAs today!A wide range of industry sectors will outsource service provision (for example, banking, pharmaceuticals, and insurance companies). This can happen where an organisation outsources its IT payroll needs, its helpdesk and IT maintenance requirements, its payment processing, or its whole IT function.
The key risk
The key risk for an organisation that enters into an outsourcing transaction, are that the services that it receives from the supplier will be worse than the services they were receiving before, or that the cost savings that were anticipated or promised, are not achieved.
The SLA
To try and avoid this scenario, the outsourcing contract should include a Service Level Agreement (SLA). The SLA must be drafted to govern the standard of service that you require, including the cost of those services and the consequences of not achieving pre-agreed standards.
The wider environment
While Service Level… Read More
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NZ$41.81
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