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Best Face Forward: Why Companies Must Improve Their Service Interfaces With
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Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers Hardcover - 2005

by Rayport, Jeffrey F. & Jaworski, Bernard J

  • Used
  • very good
  • Hardcover

Description

Harvard Business Review Press, 2005-01-20. Hardcover. Very Good. Very good hard cover with DJ. Pages are clean and unmarked. Covers show very minor shelf wear with minor rubbing. Binding is tight, hinges strong. Dust jacket shows light wear. Light foxing spots/dusting on pages top edge.; 100% Satisfaction Guaranteed! Ships same or next business day!
Used - Very Good
NZ$9.91
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Details

  • Title Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers
  • Author Rayport, Jeffrey F. & Jaworski, Bernard J
  • Binding Hardcover
  • Edition illustrated edit
  • Condition Used - Very Good
  • Pages 262
  • Volumes 1
  • Language ENG
  • Publisher Harvard Business Review Press, Boston, MA
  • Date 2005-01-20
  • Illustrated Yes
  • Bookseller's Inventory # 111711270035
  • ISBN 9780875848679 / 0875848672
  • Weight 1.38 lbs (0.63 kg)
  • Dimensions 9.5 x 6.5 x 1.01 in (24.13 x 16.51 x 2.57 cm)
  • Library of Congress Catalog Number 2004002104
  • Dewey Decimal Code 658.812

First line

IN THIS BOOK, we argue that where competition is overwhelmingly intense and where products and services become commodities overnight, the only lasting competitive advantage will derive from superior interface capability-enabled by a reconfigured front office that takes advantage of the capabilities of both machines and people.

About the author

Jeffrey F. Rayport is Chairman and Founder of Marketspace LLC, a subsidiary of Monitor Group. Bernard J. Jaworski is Vice-Chairman of Marketspace LLC and heads its Monitor Executive Development business unit.

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