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A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong Paperback - 1996
by Janelle Barlow; Claus Moller
- New
- Paperback
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Details
- Title A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
- Author Janelle Barlow; Claus Moller
- Binding Paperback
- Edition INTERNATIONAL ED
- Condition New
- Pages 232
- Volumes 1
- Language ENG
- Publisher Berrett-Koehler Publishers, San Francisco
- Date 1996-01-01
- Bookseller's Inventory # Q-1881052818
- ISBN 9781881052814 / 1881052818
- Weight 0.7 lbs (0.32 kg)
- Dimensions 8.98 x 6 x 0.66 in (22.81 x 15.24 x 1.68 cm)
- Library of Congress Catalog Number 95-52763
- Dewey Decimal Code 658.812
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