A Complaint Is a Gift

Berrett-Koehler Publishers. Used - Good. Good condition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains.

San Francisco, USA: Berrett-Koehler Publishers, 1996. Book. Good. Soft cover. First Edition. 8vo - over 7¾" - 9¾" tall. Softcover, first edition, 328g, 222pgs. A "how-to" book for those who want to turn complaints into a strategic tool to increase business and customer satisfaction. Book is in good condition with pen inscription inside front cover, and mild general wear and… Read more about this item

Berrett-Koehler Publishers, 1996-01-01. Paperback. Fine. excellent condition

Berrett-Koehler Publishers. Used - Very Good. Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner’s name, short gifter’s inscription or light stamp. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included.

Berrett-Koehler Publishers, 1996-01-01. Paperback. Good. 0.8000 in x 9.0000 in x 6.0000 in. This is a used book in good condition and may show some signs of use or wear .

Berrett-Koehler Publishers. Used - Good. Good condition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included.

Berrett-Koehler Publishers, 1996-01-01. Paperback. New. 6x0x9.

Berrett-Koehler Publishers, 1996-01-01. Paperback. New. 6x0x9.

Berrett-Koehler Pub, 2008. Paperback. New. 2nd revised expanded edition. 287 pages. 9.00x6.00x1.00 inches.

Berrett-Koehler Publishers, 1996-01-01. Paperback. New. New. In shrink wrap. Looks like an interesting title!