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Customer Care Excellence: Create an Effective Customer Service Strategy (Professional Paperback Series) Paperback - 2002 - 4th Edition
by Cook, Sarah
- Used
- Good
- Paperback
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Details
- Title Customer Care Excellence: Create an Effective Customer Service Strategy (Professional Paperback Series)
- Author Cook, Sarah
- Binding Paperback
- Edition number 4th
- Edition 4
- Condition Used - Good
- Pages 248
- Volumes 1
- Language ENG
- Publisher Kogan Page
- Date August 1, 2002
- Bookseller's Inventory # 0749437928.G
- ISBN 9780749437923 / 0749437928
- Weight 0.79 lbs (0.36 kg)
- Dimensions 9.3 x 5.97 x 0.56 in (23.62 x 15.16 x 1.42 cm)
- Dewey Decimal Code 658.812
About Bonita California, United States
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Summary
This fifth edition of Customer Care Excellence demonstrates how to develop and sustain a customer-service focus. In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company’s touch points can ensure successful results and satisfied customers.