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The Customer-Driven Company: Moving from Talk to Action Paperback - 1993
by Whiteley, Richard C
- Used
An instant business classic and bestseller--the bible of customer service is now available in paperback! This acclaimed book distills The Forum Corporation's 20 years of experience helping such companies as Xerox, Westinghouse, American Express, and Fidelity Investments, and provides the most thoroughly researched and practical information ever available on customer service.
Description
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Details
- Title The Customer-Driven Company: Moving from Talk to Action
- Author Whiteley, Richard C
- Binding Paperback
- Edition Reprint
- Condition Used - Very Good
- Pages 320
- Volumes 1
- Language ENG
- Publisher Perseus Books, Reading, Massachusetts, U.S.A.
- Date 1993-04-21
- Illustrated Yes
- Features Illustrated
- Bookseller's Inventory # FORT300767
- ISBN 9780201608137 / 0201608138
- Weight 1.1 lbs (0.50 kg)
- Dimensions 8.9 x 5.9 x 0.8 in (22.61 x 14.99 x 2.03 cm)
- Library of Congress subjects Customer services, Customer relations
- Library of Congress Catalog Number 90-23765
- Dewey Decimal Code 658.812
About Russell Books Ltd British Columbia, Canada
Biblio member since 2006
Family owned and operated since 1961. Located in Downtown Victoria selling new, used, and remainder titles in all categories. We also have an extensive selection of Journals, cards and calendars.
First line
Picture this. True story. You've just spent twenty-five hours flying from Boston to Singapore.