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The Customer Driven Company
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The Customer Driven Company Paperback - 1993

by Richard C. Whiteley

An instant business classic and bestseller--the bible of customer service is now available in paperback! This acclaimed book distills The Forum Corporation's 20 years of experience helping such companies as Xerox, Westinghouse, American Express, and Fidelity Investments, and provides the most thoroughly researched and practical information ever available on customer service.


First line

Picture this. True story. You've just spent twenty-five hours flying from Boston to Singapore.

Details

  • Title The Customer Driven Company
  • Author Richard C. Whiteley
  • Binding Paperback
  • Edition Reprint
  • Pages 320
  • Volumes 1
  • Language ENG
  • Publisher Basic Books, Reading, Massachusetts, U.S.A.
  • Date 1993-04-21
  • Illustrated Yes
  • Features Illustrated
  • ISBN 9780201608137 / 0201608138
  • Weight 1.1 lbs (0.50 kg)
  • Dimensions 8.9 x 5.9 x 0.8 in (22.61 x 14.99 x 2.03 cm)
  • Library of Congress subjects Customer services, Customer relations
  • Library of Congress Catalog Number 90-23765
  • Dewey Decimal Code 658.812

About the author

Richard C. Whiteley, one of the world's most sought-after speakers on the subject of customer service, is Vice Chairman and cofounder of The Forum Corporation, America's leading experts on customer-focused quality.
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The Customer-Driven Company: Moving from Talk to Action
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The Customer-Driven Company: Moving from Talk to Action

by Whiteley, R. C

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The Customer-Driven Company: Moving from Talk to Action
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The Customer-Driven Company: Moving from Talk to Action

by Whiteley, R. C

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ISBN 10 / ISBN 13
9780201608137 / 0201608138
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The Customer Driven Company: Moving from Talk to Action
Stock Photo: Cover May Be Different

The Customer Driven Company: Moving from Talk to Action

by Richard C. Whiteley

  • Used
  • Paperback
Condition
Used - Good Condition
Edition
[ Edition: Reprint ]
Binding
Paperback
ISBN 10 / ISBN 13
9780201608137 / 0201608138
Quantity Available
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Blacksburg, Virginia, United States
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
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[ Edition: Reprint ]. Good Condition. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] Publisher: Perseus Books Group Pub Date: 4/1/1993 Binding: Paperback Pages: 308
Item Price
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The Customer Driven Company: Moving from Talk to Action
Stock Photo: Cover May Be Different

The Customer Driven Company: Moving from Talk to Action

by Richard C. Whiteley

  • Used
  • Paperback
Condition
Used - Good Condition
Edition
[ Edition: Reprint ]
Binding
Paperback
ISBN 10 / ISBN 13
9780201608137 / 0201608138
Quantity Available
1
Seller
Blacksburg, Virginia, United States
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Item Price
NZ$2.12
NZ$7.06 shipping to USA

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Description:
[ Edition: Reprint ]. Good Condition. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] Publisher: Perseus Books Group Pub Date: 4/1/1993 Binding: Paperback Pages: 308
Item Price
NZ$2.12
NZ$7.06 shipping to USA
The Customer Driven Company: Moving from Talk to Action
Stock Photo: Cover May Be Different

The Customer Driven Company: Moving from Talk to Action

by Richard C. Whiteley

  • Used
  • Paperback
Condition
Used - Good Condition
Edition
[ Edition: Reprint ]
Binding
Paperback
ISBN 10 / ISBN 13
9780201608137 / 0201608138
Quantity Available
1
Seller
Blacksburg, Virginia, United States
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Item Price
NZ$2.12
NZ$7.06 shipping to USA

Show Details

Description:
[ Edition: Reprint ]. Good Condition. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] Publisher: Perseus Books Group Pub Date: 4/1/1993 Binding: Paperback Pages: 308
Item Price
NZ$2.12
NZ$7.06 shipping to USA
The Customer Driven Company: Moving from Talk to Action
Stock Photo: Cover May Be Different

The Customer Driven Company: Moving from Talk to Action

by Richard C. Whiteley

  • Used
  • Paperback
Condition
Used - Good Condition
Edition
[ Edition: Reprint ]
Binding
Paperback
ISBN 10 / ISBN 13
9780201608137 / 0201608138
Quantity Available
1
Seller
Blacksburg, Virginia, United States
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Item Price
NZ$2.12
NZ$7.06 shipping to USA

Show Details

Description:
[ Edition: Reprint ]. Good Condition. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] Publisher: Perseus Books Group Pub Date: 4/1/1993 Binding: Paperback Pages: 308
Item Price
NZ$2.12
NZ$7.06 shipping to USA
The Customer Driven Company: Moving from Talk to Action
Stock Photo: Cover May Be Different

The Customer Driven Company: Moving from Talk to Action

by Richard C. Whiteley

  • Used
  • Paperback
Condition
Used - Good Condition
Edition
[ Edition: Reprint ]
Binding
Paperback
ISBN 10 / ISBN 13
9780201608137 / 0201608138
Quantity Available
1
Seller
Blacksburg, Virginia, United States
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Item Price
NZ$2.12
NZ$7.06 shipping to USA

Show Details

Description:
[ Edition: Reprint ]. Good Condition. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] Publisher: Perseus Books Group Pub Date: 4/1/1993 Binding: Paperback Pages: 308
Item Price
NZ$2.12
NZ$7.06 shipping to USA
The Customer Driven Company: Moving from Talk to Action
Stock Photo: Cover May Be Different

The Customer Driven Company: Moving from Talk to Action

by Richard C. Whiteley

  • Used
  • Paperback
Condition
Used - Good Condition
Edition
[ Edition: Reprint ]
Binding
Paperback
ISBN 10 / ISBN 13
9780201608137 / 0201608138
Quantity Available
1
Seller
Blacksburg, Virginia, United States
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
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Description:
[ Edition: Reprint ]. Good Condition. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] Publisher: Perseus Books Group Pub Date: 4/1/1993 Binding: Paperback Pages: 308
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The Customer-Driven Company : Moving from Talk to Action
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The Customer-Driven Company : Moving from Talk to Action

by Whiteley, Richard C

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ISBN 10 / ISBN 13
9780201608137 / 0201608138
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The Customer-Driven Company: Moving from Talk to Action
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The Customer-Driven Company: Moving from Talk to Action

by Whiteley, R. C

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  • Paperback
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Binding
Paperback
ISBN 10 / ISBN 13
9780201608137 / 0201608138
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Perseus Books, 1991. Paperback. Very Good. Very good+ paperback. Pages are clean and unmarked. Covers show very minor shelf wear.; 100% Satisfaction Guaranteed! Ships same or next business day!
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