Skip to content

The Customer-Driven Company: Moving from Talk to Action

The Customer-Driven Company: Moving from Talk to Action Paperback - 1991

by Whiteley, R. C

  • Used
  • as new
  • Paperback

An instant business classic and bestseller--the bible of customer service is now available in paperback! This acclaimed book distills The Forum Corporation's 20 years of experience helping such companies as Xerox, Westinghouse, American Express, and Fidelity Investments, and provides the most thoroughly researched and practical information ever available on customer service.

Description

Perseus Books, 1991. Paperback. As New. Disclaimer:An apparently unread copy in perfect condition. Dust cover is intact; pages are clean and are not marred by notes or folds of any kind. At ThriftBooks, our motto is: Read More, Spend Less.Dust jacket quality is not guaranteed.
New
NZ$10.14
FREE Shipping to USA Standard delivery: 4 to 8 days
More Shipping Options
Ships from ThriftBooks (Washington, United States)

Details

  • Title The Customer-Driven Company: Moving from Talk to Action
  • Author Whiteley, R. C
  • Binding Paperback
  • Edition Reprint
  • Condition New
  • Pages 320
  • Volumes 1
  • Language ENG
  • Publisher Perseus Books, Reading, Massachusetts, U.S.A.
  • Date 1991
  • Illustrated Yes
  • Features Illustrated
  • Bookseller's Inventory # G0201608138I2N00
  • ISBN 9780201608137 / 0201608138
  • Weight 1.1 lbs (0.50 kg)
  • Dimensions 8.9 x 5.9 x 0.8 in (22.61 x 14.99 x 2.03 cm)
  • Library of Congress subjects Customer services, Customer relations
  • Library of Congress Catalog Number 90-23765
  • Dewey Decimal Code 658.812

About ThriftBooks Washington, United States

Biblio member since 2018
Seller rating: This seller has earned a 4 of 5 Stars rating from Biblio customers.

From the largest selection of used titles, we put quality, affordable books into the hands of readers

Terms of Sale: 30 day return guarantee, with full refund including original shipping costs for up to 30 days after delivery if an item arrives misdescribed or damaged.

Browse books from ThriftBooks

First line

Picture this. True story. You've just spent twenty-five hours flying from Boston to Singapore.

Categories

About the author

Richard C. Whiteley, one of the world's most sought-after speakers on the subject of customer service, is Vice Chairman and cofounder of The Forum Corporation, America's leading experts on customer-focused quality.