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The Customer Driven Company: Moving from Talk to Action
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The Customer Driven Company: Moving from Talk to Action Paperback - 1993

by Richard C. Whiteley

  • Used
  • Paperback

An instant business classic and bestseller--the bible of customer service is now available in paperback! This acclaimed book distills The Forum Corporation's 20 years of experience helping such companies as Xerox, Westinghouse, American Express, and Fidelity Investments, and provides the most thoroughly researched and practical information ever available on customer service.

Description

[ Edition: Reprint ]. Good Condition. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] Publisher: Perseus Books Group Pub Date: 4/1/1993 Binding: Paperback Pages: 308
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Details

  • Title The Customer Driven Company: Moving from Talk to Action
  • Author Richard C. Whiteley
  • Binding Paperback
  • Edition [ Edition: Reprint ]
  • Condition Used - Good Condition
  • Pages 320
  • Volumes 1
  • Language ENG
  • Publisher Basic Books, Reading, Massachusetts, U.S.A.
  • Date 1993-04-21
  • Illustrated Yes
  • Features Illustrated
  • Bookseller's Inventory # 2678920
  • ISBN 9780201608137 / 0201608138
  • Weight 1.1 lbs (0.50 kg)
  • Dimensions 8.9 x 5.9 x 0.8 in (22.61 x 14.99 x 2.03 cm)
  • Library of Congress subjects Customer services, Customer relations
  • Library of Congress Catalog Number 90-23765
  • Dewey Decimal Code 658.812

First line

Picture this. True story. You've just spent twenty-five hours flying from Boston to Singapore.

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About the author

Richard C. Whiteley, one of the world's most sought-after speakers on the subject of customer service, is Vice Chairman and cofounder of The Forum Corporation, America's leading experts on customer-focused quality.