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Difficult Conversations: How to Discuss What Matters Most Paperback - 2010
by Stone, Douglas; Patton, Bruce; Heen, Sheila
- Used
- very good
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
á Decipher the underlying structure of every difficult conversation
á Start a conversation without defensiveness
á Listen for the meaning of what is not said
á Stay balanced in the face of attacks and accusations
á Move from emotion to productive problem solving
Description
Details
- Title Difficult Conversations: How to Discuss What Matters Most
- Author Stone, Douglas; Patton, Bruce; Heen, Sheila
- Binding Paperback
- Edition Anniversary,Updated
- Condition Used - Very Good
- Pages 352
- Volumes 1
- Language ENG
- Publisher Penguin Books, New York
- Date 2010-11-02
- Illustrated Yes
- Bookseller's Inventory # 0143118447-8-1
- ISBN 9780143118442 / 0143118447
- Weight 0.55 lbs (0.25 kg)
- Dimensions 7.6 x 5 x 0.7 in (19.30 x 12.70 x 1.78 cm)
- Ages 18 to UP years
- Grade levels 13 - UP
- Library of Congress subjects Interpersonal communication
- Dewey Decimal Code 158.2
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Summary
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
? Decipher the underlying structure of every difficult conversation
? Start a conversation without defensiveness
? Listen for the meaning of what is not said
? Stay balanced in the face of attacks and accusations
? Move from emotion to productive problem solving