Difficult Conversations: How to Discuss What Matters Most Paperback - 2010
by Douglas Stone; Bruce Patton; Sheila Heen
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
á Decipher the underlying structure of every difficult conversation
á Start a conversation without defensiveness
á Listen for the meaning of what is not said
á Stay balanced in the face of attacks and accusations
á Move from emotion to productive problem solving
Summary
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
? Decipher the underlying structure of every difficult conversation
? Start a conversation without defensiveness
? Listen for the meaning of what is not said
? Stay balanced in the face of attacks and accusations
? Move from emotion to productive problem solving
Details
- Title Difficult Conversations: How to Discuss What Matters Most
- Author Douglas Stone; Bruce Patton; Sheila Heen
- Binding Paperback
- Edition [ Edition: tenth
- Pages 352
- Volumes 1
- Language ENG
- Publisher Penguin Books, New York
- Date 2010-11-02
- Illustrated Yes
- ISBN 9780143118442 / 0143118447
- Weight 0.55 lbs (0.25 kg)
- Dimensions 7.6 x 5 x 0.7 in (19.30 x 12.70 x 1.78 cm)
- Ages 18 to UP years
- Grade levels 13 - UP
- Library of Congress subjects Interpersonal communication
- Dewey Decimal Code 158.2
Media reviews
More Copies for Sale
Difficult Conversations: How to Discuss What Matters Most
by Douglas Stone, Bruce Patton, Sheila Heen
- Used
- Condition
- Used - Good
- ISBN 10 / ISBN 13
- 9780143118442 / 0143118447
- Quantity Available
- 1
- Seller
-
Waltham, Massachusetts, United States
- Item Price
-
NZ$4.09NZ$4.92 shipping to USA
Show Details
Difficult Conversations: How to Discuss What Matters Most
by Douglas Stone, Bruce Patton, Sheila Heen
- Used
- Condition
- Used - Very Good
- ISBN 10 / ISBN 13
- 9780143118442 / 0143118447
- Quantity Available
- 1
- Seller
-
Waltham, Massachusetts, United States
- Item Price
-
NZ$4.09NZ$4.92 shipping to USA
Show Details
Difficult Conversations: How to Discuss What Matters Most
by Stone, Douglas; Patton, Bruce; Heen, Sheila
- Used
- Acceptable
- Condition
- Used - Acceptable
- Edition
- Anniversary,Updated
- ISBN 10 / ISBN 13
- 9780143118442 / 0143118447
- Quantity Available
- 1
- Seller
-
Philadelphia, Pennsylvania, United States
- Item Price
-
NZ$8.19FREE shipping to USA
Show Details
Difficult Conversations : How to Discuss What Matters Most
by Bruce Patton; Douglas Stone; Sheila Heen
- Used
- Very Good
- Paperback
- Condition
- Used - Very Good
- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9780143118442 / 0143118447
- Quantity Available
- 1
- Seller
-
Seattle, Washington, United States
- Item Price
-
NZ$10.04FREE shipping to USA
Show Details
Difficult Conversations : How to Discuss What Matters Most
by Bruce Patton; Douglas Stone; Sheila Heen
- Used
- Good
- Paperback
- Condition
- Used - Good
- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9780143118442 / 0143118447
- Quantity Available
- 3
- Seller
-
Seattle, Washington, United States
- Item Price
-
NZ$10.04FREE shipping to USA
Show Details
Difficult Conversations: How to Discuss What Matters Most
by Stone, Douglas; Patton, Bruce; Heen, Sheila
- Used
- Good
- Paperback
- Condition
- Used - Good
- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9780143118442 / 0143118447
- Quantity Available
- 4
- Seller
-
Seattle, Washington, United States
- Item Price
-
NZ$10.04FREE shipping to USA
Show Details
Difficult Conversations : How to Discuss What Matters Most
by Bruce Patton; Douglas Stone; Sheila Heen
- Used
- Paperback
- Condition
- New
- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9780143118442 / 0143118447
- Quantity Available
- 1
- Seller
-
Seattle, Washington, United States
- Item Price
-
NZ$10.04FREE shipping to USA
Show Details
Difficult Conversations : How to Discuss What Matters Most
by Bruce Patton; Douglas Stone; Sheila Heen
- Used
- Acceptable
- Paperback
- Condition
- Used - Acceptable
- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9780143118442 / 0143118447
- Quantity Available
- 4
- Seller
-
Seattle, Washington, United States
- Item Price
-
NZ$10.04FREE shipping to USA
Show Details
Difficult Conversations: How to Discuss What Matters Most
by Stone, Douglas; Patton, Bruce; Heen, Sheila
- Used
- Good
- Condition
- Used - Good
- Edition
- Anniversary,Updated
- ISBN 10 / ISBN 13
- 9780143118442 / 0143118447
- Quantity Available
- 16
- Seller
-
Philadelphia, Pennsylvania, United States
- Item Price
-
NZ$10.72FREE shipping to USA
Show Details
Difficult Conversations: How to Discuss What Matters Most
by Stone, Douglas; Patton, Bruce; Heen, Sheila
- Used
- Very Good
- Condition
- Used - Very Good
- Edition
- Anniversary,Updated
- ISBN 10 / ISBN 13
- 9780143118442 / 0143118447
- Quantity Available
- 6
- Seller
-
Philadelphia, Pennsylvania, United States
- Item Price
-
NZ$10.90FREE shipping to USA