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Electronic Bill Presentment and Payment (Advanced and Emerging Communications Technologies Series) Hardcover - 2003 - 1st Edition
by Terplan, Kornel
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- Hardcover
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Details
- Title Electronic Bill Presentment and Payment (Advanced and Emerging Communications Technologies Series)
- Author Terplan, Kornel
- Binding Hardcover
- Edition number 1st
- Edition 1
- Condition Used - Good
- Pages 368
- Volumes 1
- Language ENG
- Publisher CRC Press
- Date 2003-03-12
- Features Bibliography
- Bookseller's Inventory # 0849314526.G
- ISBN 9780849314520 / 0849314526
- Weight 1.86 lbs (0.84 kg)
- Dimensions 10.44 x 7.1 x 0.97 in (26.52 x 18.03 x 2.46 cm)
- Library of Congress subjects Invoices - Data processing, Payment
- Library of Congress Catalog Number 2002191166
- Dewey Decimal Code 658.152
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Summary
Electronic bill presentment and payment (EBPP) is revolutionizing the billing process by offering online and real time presentment of bill content and payment choices. EBPP is the easy way of viewing billing status, remittance items, and presenting balances using a universal browser from any location. In contrast to paper-based bills, electronic billing enables service providers to combine billing with advanced customer care and improved customer relationship management.
Electronic Bill Presentment and Payment presents the essentials about this new way of viewing and paying bills. The author defines basic business models, such as biller direct and various consolidator model options, allocates the right tools to each of the models, and differentiates between the needs of principal industries. The text describes how to build and implement value added capabilities such as personalization, up-selling, online dispute management, and better control of the accounts payable and receivable process can significantly improve customer care and customer relationship management on behalf of service providers.
About the Author:
Kornel Terplan is a telecommunication expert with more than 30 years of highly successful multi-national consulting experience. He has provided consulting, training, and product development services to over 75 national and international corporations on four continents. He has served on the editorial board for over 140 articles, 22 books, and 115 papers. Dr. Terplan has designed five network management related courses and conducted over 80 seminar presentations in 15 countries.
From the publisher
First line
The following chapters examine electronic bill presentment and payment (EBPP) models, technologies, and solutions in greater detail.