Exceptional Management Practices: Tactics Guide.

THERE IS NO COVID-19 IN MY STORE AND MY SALES ARE ONLINE ONLY. IMPORTANT NOTE RE POSTAGE: I love books and most of my books are NEW or LIKE NEW. I'm very careful in describing my books accurately and I've done so to the best of my ability using the IOBA Book Condition guidelines. All items are from a smoke-free, clean, dry environment. My books are from a large private collection, very well taken care of and rarely handled. All descriptions and photos are of the actual books I'm selling. I'm happy to answer any questions regarding my books, just ask. IMPORTANT RE POSTAGE: I'm in Canada so books to the USA/Other Countries are International shipments and may be delayed by CUSTOMS and/or HOMELAND SECURITY. I'm using the Biblio standard postage matrix, which gives average postage fees, therefore sometimes for an OVERSIZE or LARGE heavy book or expensive book, the postage may be too low and may require extra charges. If I know this in advance, I will notify the buyer before the order is processed.

This is not a huge book warehouse, it is a small one-owner store run by a true book lover. POSSIBLE DELAYS: I'm elderly and disabled and while this usually does not cause a delay in order processing, it sometimes may cause a small delay for me to get to the post office. Thanks for your understanding. I will always email you with the date your package was shipped, and shipping method used.

I'm sure you'll enjoy looking through my books, and purchasing from WILLOWBAY BOOKS. Thanks. Ms. Bronwen Kathy Williams, Ontario, Canada.