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HUG YOUR CUSTOMERS - The Proven Way to Personalize Sales and Achieve Astounding Results

HUG YOUR CUSTOMERS - The Proven Way to Personalize Sales and Achieve Astounding Results

HUG YOUR CUSTOMERS - The Proven Way to Personalize Sales and Achieve Astounding

HUG YOUR CUSTOMERS - The Proven Way to Personalize Sales and Achieve Astounding Results

by Mitchell, Jack

  • Used
  • near fine
  • Hardcover
  • Signed
Condition
Near Fine/Near Fine
ISBN 10
1401300340
ISBN 13
9781401300340
Seller
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Burlington, Ontario, Canada
Item Price
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About This Item

New York: Hyperion Books, 2003. Book. Near Fine. Hardcover. Signed by Author(s). Later Printing. 8vo. (xvi) 284 pp. Signed by Jack Mitchell on the title page. Blue boards lettered in silver on the spine; headband. Lightly rubbed on the corners of the dustjacket; price intact; aside from the author's signature, no interior markings. This includes a paid of dropped-in business cards from the author. The Contents are: Prologue: Doesn't Everyone?; Hugging 101 - The Principles of Passionate Customer Service; From Three Suits to Three Thousand - Evolving a Hugging Organization; The Big Secret - How to Hire and Retain Great Associates; Olive Doesn't Work Here Anymore - You Can't Compete Without Technology; Game Day - Playing to Win; The Formula - Have an Economic Model; We Love Mistakes - What to Do When You Mess Up; and The Power of New - Constantly Freshen Your Culture; followed by Epilogue: Can You Imagine?; and Appendix: Enjoy Playing the Hugging Game..

Synopsis

HUG YOUR CUSTOMERS is about customer service and how Jack Mitchell has practiced it by extending “hugs” -- unexpected extras, from knowing each customers name, along with their family members and clothing preferences, to handing out free coffee and newspapers on the Greenwich commuter train platform to say thanks (and by extension “Shop at Mitchells”). Mitchell looks at sales as being about something other than the product. You’re not selling clothing, you’re selling the relationship. That’s why on Saturdays, many people come to Mitchells just to see what’s going on. In the summer, he’s giving away hot dogs. Any time a regular customer walks in, the sales staff knows his name, spouse’s and kids’ names, clothing preferences and last purchase.

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Details

Bookseller
W. Fraser Sandercombe CA (CA)
Bookseller's Inventory #
221452
Title
HUG YOUR CUSTOMERS - The Proven Way to Personalize Sales and Achieve Astounding Results
Author
Mitchell, Jack
Format/Binding
Hardcover
Book Condition
Used - Near Fine
Jacket Condition
Near Fine
Edition
Later Printing
ISBN 10
1401300340
ISBN 13
9781401300340
Publisher
Hyperion Books
Place of Publication
New York
Date Published
2003
Size
8vo
Keywords
sales; selling; business; marketing;

Terms of Sale

W. Fraser Sandercombe

Credit card orders may be made through Biblio.com or through PayPal . Personal cheques or International (outside Canada) money orders made payable to W. Fraser Sandercombe. Within Canada, e-mail money transfers work out just fine. All prices are in U.S. dollars. Regardless of the book's weight, we rarely ask for extra on the shipping. Books are usually mailed within two business days of receiving payment. If you decide, for any reason, you don't want the book after all, you may contact us within one week and we'll arrange a return. Drop-ships are welcomed but no refunds can be given on a book sent to a third party.

About the Seller

W. Fraser Sandercombe

Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Biblio member since 2004
Burlington, Ontario

About W. Fraser Sandercombe

We are primarily an Internet-only bookstore, selling on-line for over twenty-three years; our shop can, however, be visited by appointment through an e-mail. We specialize in First Editions and collectible books (and usually have around 500 signed editions in stock at any given moment) ranging through most of the genres: Fantasy; Horror; Science Fiction; Mysteries; and a good selection of Literature; Historical Adventure; History; Outdoors; True Crime; and Assorted Non-fiction. We stock roughly 9000 books and add to our catalogues regularly.

Glossary

Some terminology that may be used in this description includes:

Title Page
A page at the front of a book which may contain the title of the book, any subtitles, the authors, contributors, editors, the...
Headband
A strip of colored material attached to the text block at the top of the spine of a hard cover book. The same treatment applied...
Fine
A book in fine condition exhibits no flaws. A fine condition book closely approaches As New condition, but may lack the...

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