HUG YOUR CUSTOMERS: THE PROVEN WAY TO PERSONALIZE SALES AND ACHIEVE ASTOUNDING RESULTS SIGNED
by Jack Mitchell
- Used
- Hardcover
- Signed
- first
- Condition
- See description
- ISBN 10
- 1401300340
- ISBN 13
- 9781401300340
- Seller
-
Pomona, New York, United States
Payment Methods Accepted
About This Item
Synopsis
HUG YOUR CUSTOMERS is about customer service and how Jack Mitchell has practiced it by extending “hugs” -- unexpected extras, from knowing each customers name, along with their family members and clothing preferences, to handing out free coffee and newspapers on the Greenwich commuter train platform to say thanks (and by extension “Shop at Mitchells”). Mitchell looks at sales as being about something other than the product. You’re not selling clothing, you’re selling the relationship. That’s why on Saturdays, many people come to Mitchells just to see what’s going on. In the summer, he’s giving away hot dogs. Any time a regular customer walks in, the sales staff knows his name, spouse’s and kids’ names, clothing preferences and last purchase.
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Details
- Bookseller
- Rare Book Cellar (US)
- Bookseller's Inventory #
- 311848
- Title
- HUG YOUR CUSTOMERS: THE PROVEN WAY TO PERSONALIZE SALES AND ACHIEVE ASTOUNDING RESULTS SIGNED
- Author
- Jack Mitchell
- Format/Binding
- Hardcover
- Book Condition
- Used
- Edition
- First Edition; Seventh Printing
- ISBN 10
- 1401300340
- ISBN 13
- 9781401300340
- Publisher
- Hyperion
- Place of Publication
- New York
- Date Published
- 2003
- Keywords
- 1401300340
Terms of Sale
Rare Book Cellar
Payment Methods Accepted Personal Checks, Cashiers Checks, Money Orders, Visa, MasterCard, AMEX and Discover card through PayPal.com Shipping and Refunds All items are shipped though the United States Postal Service. All items are returnable, within 10 days of receipt if not as described. If you have any special requests, questions or comments please feel free to contact us. Via Email: Info@rarebookcellar.com Via Phone: 845-512-8229
About the Seller
Glossary
Some terminology that may be used in this description includes:
- Fine
- A book in fine condition exhibits no flaws. A fine condition book closely approaches As New condition, but may lack the...
- Title Page
- A page at the front of a book which may contain the title of the book, any subtitles, the authors, contributors, editors, the...
- Jacket
- Sometimes used as another term for dust jacket, a protective and often decorative wrapper, usually made of paper which wraps...