Stock Photo: Cover May Be Different
Click for full-size.
I Love You More Than My Dog: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad
by Bliss, Jeanne
- Used
- Condition
- Used - Very Good
- ISBN 10
- 159184441X
- ISBN 13
- 9781591844419
- Seller
-
Frederick, Maryland, United States
Payment Methods Accepted
About This Item
Portfolio. Used - Very Good. Very Good condition. A copy that may have a few cosmetic defects. May also contain a few markings such as an owner’s name, short gifter’s inscription or light stamp.
Synopsis
Hundreds of businesses have customers who admire them, but only an elite few have true advocates— passionate, loyal, vocal fans—who rave about them to anyone who will listen. Jeanne Bliss, who served as a senior customer executive at five major companies, says there’s no shortcut to becoming beloved—you can’t hire a fancy marketing firm to get there. You earn it by how you decide to run your business—as Wegman’s and Harley-Davidson have for decades and as relatively new companies like Zipcar and Zappos are doing right now. After studying and working with dozens of beloved companies, Bliss has identified five key decisions that lead to customer devotion: • Decide to believe • Decide with clarity of purpose • Decide to be real • Decide to be there • Decide to say “sorry” Her examples and advice will help readers sustain growth and profit even in a tough economy.
Reviews
(Log in or Create an Account first!)
Details
- Bookseller
- Wonder Book
(US)
- Bookseller's Inventory #
- J06C-00931
- Title
- I Love You More Than My Dog: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad
- Author
- Bliss, Jeanne
- Book Condition
- Used - Very Good
- Binding
- Paperback
- ISBN 10
- 159184441X
- ISBN 13
- 9781591844419
- Publisher
- Portfolio
- Place of Publication
- East Rutherford, Nj, U.s.a.
- This edition first published
- 2011-10-25
Terms of Sale
Wonder Book
RETURNS are cheerfully accepted up to 30 days. We ship out within 1-2 business days and U.S. Standard Shipments usually arrive within 6-9 business days, Priority 3-6.
About the Seller
Wonder Book
Biblio member since 2003
Frederick, Maryland
About Wonder Book
With 3 stores less than 1 hour outside the DC/Metropolitan area (1 in Gaithersburg, 1 in Frederick and 1 in Hagerstown, MD), we have the largest selection of books in the tri-state area. Wonder Book and Video has been in business since 1980 and online since 1997. We have over 1 Million books for sale on our website and another 1 Million books for sale in our 3 locations. We have a very active online inventory and as such, we can receive multiple orders for the same item. We fill those orders on a first come first serve basis, but will refund promptly any items that are out of stock. Since 1980 it has always been about the books. ALL kinds of books from 95 cent children\'s paperbacks to five figure rare and collectibles. A merging of the old and new is where we started, and it is where we are today. Our retail stores have always been places where a reader can rush in looking for a title needed for a term paper that is due the next day, or where bibliophiles can get lost \"in the stacks\" for as long as they wish. In 2002 USAToday recognized us as \"1 of 10 Great Old Bookstores\", and we have been featured in numerous other newspaper and TV stories including Washington Post and CSpan.
This Book’s Categories
Collecting The Beat Generation
The Beat Generation was born out of WWII, and it still continues to exert considerable influence on today’s literary scene. Biblio sellers have a fantastic collection of Beat Generation books and ephemera for browsing.
Is your family bible valuable?
While they may have sentimental value, bibles passed down through the family are not often worth a lot of money. Learn more...
