Skip to content

I Love You More Than My Dog": Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad

I Love You More Than My Dog": Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad

Stock Photo: Cover May Be Different
Click for full-size.

I Love You More Than My Dog": Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad

by Jeanne Bliss

  • Used
  • Paperback
Condition
Used:Good
ISBN 10
159184441X
ISBN 13
9781591844419
Seller
Seller rating:
This seller has earned a 4 of 5 Stars rating from Biblio customers.
HOUSTON, Texas, United States
Item Price
NZ$31.04
Or just NZ$27.93 with a
Bibliophiles Club Membership
Drop Ship Order
FREE Shipping to USA Standard delivery: 5 to 10 days
More Shipping Options

Payment Methods Accepted

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal

About This Item

Portfolio Trade, 2011-10-25. Reprint. Paperback. Used:Good.

Synopsis

Hundreds of businesses have customers who admire them, but only an elite few have true advocates— passionate, loyal, vocal fans—who rave about them to anyone who will listen. Jeanne Bliss, who served as a senior customer executive at five major companies, says there’s no shortcut to becoming beloved—you can’t hire a fancy marketing firm to get there. You earn it by how you decide to run your business—as Wegman’s and Harley-Davidson have for decades and as relatively new companies like Zipcar and Zappos are doing right now. After studying and working with dozens of beloved companies, Bliss has identified five key decisions that lead to customer devotion: • Decide to believe • Decide with clarity of purpose • Decide to be real • Decide to be there • Decide to say “sorry” Her examples and advice will help readers sustain growth and profit even in a tough economy.

Reviews

(Log in or Create an Account first!)

You’re rating the book as a work, not the seller or the specific copy you purchased!

Details

Bookseller
Ergodebooks US (US)
Bookseller's Inventory #
DADAX159184441X
Title
I Love You More Than My Dog": Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad
Author
Jeanne Bliss
Format/Binding
Paperback
Book Condition
Used:Good
Quantity Available
1
Edition
Reprint
ISBN 10
159184441X
ISBN 13
9781591844419
Publisher
Portfolio Trade
Place of Publication
East Rutherford, Nj, U.s.a.
Date Published
2011-10-25

Terms of Sale

Ergodebooks

We have 30 day return policy.

About the Seller

Ergodebooks

Seller rating:
This seller has earned a 4 of 5 Stars rating from Biblio customers.
Biblio member since 2005
HOUSTON, Texas

About Ergodebooks

Our goal is to provide best customer service and good condition books for the lowest possible price. We are always honest about condition of book. We list book only by ISBN # and hence exact book is guaranteed.

Glossary

Some terminology that may be used in this description includes:

Reprint
Any printing of a book which follows the original edition. By definition, a reprint is not a first edition.

This Book’s Categories

tracking-