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Keeping Customers (The Harvard Business Review Book)

Keeping Customers (The Harvard Business Review Book)

Keeping Customers (The Harvard Business Review Book)

Keeping Customers (The Harvard Business Review Book)

by Sviokla, John J.; Shapiro, Benson P

  • Used
  • Fine
  • Hardcover
Condition
Fine/Very Good+
ISBN 10
0875843336
ISBN 13
9780875843339
Seller
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
London, Ontario, Canada
Item Price
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About This Item

1993, 6th printing 1999. Book is in Fine condition with no marks or writing. Dustjacket has very minor shelf wear, no tears. 384 pages. A collection of bestselling Harvard Business Review articles, augmented by an original introduction and commentaries, delineates the challenging issues involved in keeping customers profitably. 6" x 9.5". Weight: 1 lb 10 oz. See our companion volume in this 2 volume set Seeking Customers.

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Details

Bookseller
Nastasi & Associates CA (CA)
Bookseller's Inventory #
an1782
Title
Keeping Customers (The Harvard Business Review Book)
Author
Sviokla, John J.; Shapiro, Benson P
Book Condition
Used - Fine
Jacket Condition
Very Good+
Quantity Available
1
Binding
Hardcover
ISBN 10
0875843336
ISBN 13
9780875843339
Publisher
Harvard Business School Press
Place of Publication
Boston, MA
Date Published
1993
Keywords
customer service, consumer satisfaction,
Note
May be a multi-volume set and require additional postage.

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About the Seller

Nastasi & Associates

Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Biblio member since 2005
London, Ontario

About Nastasi & Associates

We specialize in children's books and vintage books of all genres.

Glossary

Some terminology that may be used in this description includes:

Fine
A book in fine condition exhibits no flaws. A fine condition book closely approaches As New condition, but may lack the...
Shelf Wear
Shelf wear (shelfwear) describes damage caused over time to a book by placing and removing a book from a shelf. This damage is...
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