Description:
Penguin Publishing Group. Used - Good. Used book that is in clean, average condition without any missing pages.
Keeping the Edge: Giving Customers the Service They Demand by Dick Schaaf; Foreword-Karl Albrecht - 1995-10-01
by Dick Schaaf; Foreword-Karl Albrecht
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Keeping the Edge: Giving Customers the Service They Demand
by Dick Schaaf; Foreword-Karl Albrecht
- Used
- Good
- Hardcover
Dutton Adult, 1995-10-01. Hardcover. Good.
- Bookseller Ergodebooks (US)
- Format/Binding Hardcover
- Book Condition Used - Good
- Quantity Available 1
- Binding Hardcover
- ISBN 10 0525937994
- ISBN 13 9780525937999
- Publisher Dutton Adult
- Date Published 1995-10-01
We have 6 copies available starting at NZ$18.10.
Stock Photo: Cover May Be Different
Keeping the Edge : Giving Customers the Service They Demand
by Schaaf, Dick
- Used
- Condition
- Used - Good
- ISBN 10 / ISBN 13
- 9780525937999 / 0525937994
- Quantity Available
- 1
- Seller
-
Mishawaka, Indiana, United States
- Item Price
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NZ$18.10FREE shipping to
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NZ$18.10
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Stock Photo: Cover May Be Different
Keeping the Edge : Giving Customers the Service They Demand
by Schaaf, Dick
- Used
- Condition
- Used - Good
- ISBN 10 / ISBN 13
- 9780525937999 / 0525937994
- Quantity Available
- 1
- Seller
-
Mishawaka, Indiana, United States
- Item Price
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NZ$18.12FREE shipping to
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Description:
Penguin Publishing Group. Used - Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages.
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Keeping the Edge: Giving Customers the Service They Demand
by Dick Schaaf
- Used
- Fine
- Signed
- first
- Condition
- Used - Fine
- Jacket Condition
- Fine
- Edition
- First
- ISBN 10 / ISBN 13
- 9780525937999 / 0525937994
- Quantity Available
- 1
- Seller
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Saint Charles, Illinois, United States
- Item Price
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NZ$19.81NZ$6.00 shipping to
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Description:
New York: Dutton, 1995. First. Fine/Fine. A fine copy with blue cloth spine on red paper boards and gilt titles on spine Signed by the author on a bookplate on the ffep No other marks or damage at all 358 pp.
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Stock Photo: Cover May Be Different
Keeping the Edge Giving Customers the Service They Demand
by Dick Schaaf
- Used
- Fine
- Hardcover
- Signed
- first
- Condition
- Used - Fine
- Jacket Condition
- Near Fine
- Edition
- 1st Edition 1st Printing
- Binding
- Hardcover
- ISBN 10 / ISBN 13
- 9780525937999 / 0525937994
- Quantity Available
- 1
- Seller
-
Lancaster, Pennsylvania, United States
- Item Price
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NZ$19.89NZ$6.50 shipping to
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Description:
New York: Dutton, 1995. 1st Edition 1st Printing. Hardcover. Fine/Near Fine. 8vo - over 7¾ - 9¾" tall. First printing. Author inscribed on first free end paper. Dick Schaaf's Executive Summary letter included. Gilt lettering on red & blue covers in a black & red dust jacket. 8vo, 358pp. The dust jacket has a crease at the lower back corner.
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Stock Photo: Cover May Be Different
Keeping the Edge : Giving Customers the Service They Demand
by Schaaf, Dick
- Used
- Hardcover
- Condition
- Used: Very Good
- Binding
- Hardcover
- ISBN 10 / ISBN 13
- 9780525937999 / 0525937994
- Quantity Available
- 1
- Seller
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Binghamton, New York, United States
- Item Price
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NZ$53.05NZ$7.00 shipping to
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Description:
Penguin Putnam Inc, 1995. Hardcover with. Used: Very Good. Prompt shipment, with tracking. we ship in CLEAN SECURE NEW boxes EntrepreneurshipDescriptionDick Schaaf, a leading authority on the subject and co-author of The Service Edge, goes back to the 101 companies he profiled in 1989 and takes an eye-opening look at what has happened to them. Ninety-nine of the original 101 are still in business - and all have had to learn valuable lessons in the nineties in order to keep, refine, even reinvent their edges in increasingly competitive markets.Schaaf does not soften the blows when he looks at what developed in some of America's best companies - and what those developments portend for the rest of the decade. Yet, while confronting the tough realities, he maintains an upbeat, hopeful outlook, showing how logical progression has taken us from the first service crusade of the eighties, through the quality movement, downsizing, empowerment, teams, reengineering. . . and now right back to a…
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Stock Photo: Cover May Be Different
Keeping the Edge: Giving Customers the Service They Demand
by Schaaf, Dick
- Used
- Good
- Hardcover
- Condition
- Used - Good
- Binding
- Hardcover
- ISBN 10 / ISBN 13
- 9780525937999 / 0525937994
- Quantity Available
- 1
- Seller
-
Newport Coast, California, United States
- Item Price
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NZ$80.13FREE shipping to
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Description:
hardcover. Good. Access codes and supplements are not guaranteed with used items. May be an ex-library book.
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NZ$80.13
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