Partnership Response: Policy Statement / Te Urupare Rangapu: Te Rarangi Kaupapa

Return guaranteed, with full refund including original shipping costs, up to 30 days after delivery if an item arrives misdescribed or damaged. Returns up to seven days for other reasons will be refunded exclusive of shipping cost, upon receipt of the returned book.
We process orders and ship books within 48 hours. We cannot cancel an order after it has shipped. Please contact Berthoff Books immediately to request cancellation of a processed order; if we catch the book before it has shipped, we will confirm that the purchaser may cancel the order with full refund.
Our standard domestic shipping rate is for USPS Media Mail shipments weighing up to 2 lb. Books are packaged in bubble-pack envelopes or a cardboard box with moisture protection. International shipping rates are for packages weighing up to 2 lb (0.9 kg). Heavier or oversized items may incur a shipping surcharge, which will be stated to the buyer before finalization of the transaction. Shipping charge may be reduced on some books weighing less than 1 lb to U.S. addresses. International Priority shipping charges may be reduced on books that fit in a USPS small flat-rate box. International Standard (First-Class Package International) shipping charges may be reduced for a second or more books if the total package weight does not exceed 2 lb. Shipping speeds are estimates based on carrier delivery times and cannot be guaranteed. If your order will pass through Customs, please expect a delay. Any applicable Customs duties or brokerage fees are the responsibility of the buyer.