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Great Customer Service on the Telephone

Great Customer Service on the Telephone Paperback - 1992 - 1st Edition

by Anderson, Kristin

  • Used
  • Paperback

This thorough, quick-reading guide shows anyone who uses the phone--from salesperson to manager to secretary--how to treat it as a service tool that directly impacts company profits.

Description

Amacom, 1992. Paperback. Like New. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
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Details

  • Title Great Customer Service on the Telephone
  • Author Anderson, Kristin
  • Binding Paperback
  • Edition number 1st
  • Edition 1
  • Condition New
  • Pages 96
  • Volumes 1
  • Language ENG
  • Publisher Amacom, New York, NY, U.S.A.
  • Date 1992
  • Bookseller's Inventory # G081447795XI2N00
  • ISBN 9780814477953 / 081447795X
  • Weight 0.45 lbs (0.20 kg)
  • Dimensions 9.7 x 6.8 x 0.3 in (24.64 x 17.27 x 0.76 cm)
  • Library of Congress subjects Customer services, Telephone in business
  • Library of Congress Catalog Number 92022159
  • Dewey Decimal Code 658.812

From the publisher

A thorough, quick-reading guide that shows anyone who uses the phone how to treat it as a service tool that directly impacts on company profits.

First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life.

In this book, you will be able to double your effectiveness when you learn how to:

  • handle irate customers
  • end those "endless" calls
  • take meaningful messages
  • handle conference calls and transfer calls
  • screen calls and ask focused questions
  • use the phone during emergencies
  • improve your voice effectiveness

With worksheets, checklists, and fill-in forms, Great Customer Service on the Telephone will inspire fabulous phone service.

Media reviews

Citations

  • Library Journal, 02/15/1993, Page 0

About the author

KRISTIN ANDERSON is co-author of Delivering Knock Your Socks Off Service, a frequent writer for business magazines and a consultant with Performance Research Associates.