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Quality of Service
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Quality of Service Hardcover - 1994

by Bo Edvardsson; John Ovretveit; Bertil Thomasson (With)


From the publisher

What does TQM in service really mean? This text focuses on customer orientation as the key to successful business operations. By drawing on work with leading companies world-wide, the authors describe current methods, including a model for customer-service development and service design. Key topics include leadership, quality improvement and assessment, complaint management and customer care. The practical nature of the text is enhanced by the inclusion of models for crisis management and examples from both private- and public-sector companies.

Details

  • Title Quality of Service
  • Author Bo Edvardsson; John Ovretveit; Bertil Thomasson (With)
  • Binding Hardcover
  • Edition First Edition
  • Pages 293
  • Volumes 1
  • Language ENG
  • Publisher McGraw-Hill Companies, Blacklick, Ohio, U.S.A.
  • Date 1994
  • Illustrated Yes
  • ISBN 9780077079499 / 0077079493
  • Weight 1.29 lbs (0.59 kg)
  • Dimensions 9.31 x 6.21 x 0.93 in (23.65 x 15.77 x 2.36 cm)
  • Library of Congress subjects Total quality management, Service industries - Management
  • Library of Congress Catalog Number 94015998
  • Dewey Decimal Code 658.812
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Quality of Service: Making It Really Work
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Quality of Service: Making It Really Work

by Edvardsson, B. et al.

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McGraw-Hill , 1994. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. Clean from markings. In good all round condition. Dust jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,650grams, ISBN:9780077079499
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Quality of Service: Making It Really Work (Quality in Action)
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Quality of Service: Making It Really Work (Quality in Action)

by Bo Edvardsson, Bertil Thomasson, John Ovretveit

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McGraw-Hill. Used - Good. Ships from UK in 48 hours or less (usually same day). Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. 100% money back guarantee. We are a world class secondhand bookstore based in Hertfordshire, United Kingdom and specialize in high quality textbooks across an enormous variety of subjects. We aim to provide a vast range of textbooks, rare and collectible books at a great price. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. We provide a 100% money back guarantee and are dedicated to providing our customers with the highest standards of service in the bookselling industry.
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QUALITY OF SERVICE:  MAKING IT REALLY WORK
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QUALITY OF SERVICE: MAKING IT REALLY WORK

by Edvardsson, Bo; Vretveit, John; Thomasson, Bertil

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Blacklick, Ohio, U.S.A.: London: McGraw-Hill, 1994. Very Good/Very Good. 1994. First Edition. Hard Cover. 8vo - over 7¾" - 9¾" tall 0077079493 Has Small Pub Remainder Mark .
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Quality of Service: Making It Really Work (Quality in Action)
Stock Photo: Cover May Be Different

Quality of Service: Making It Really Work (Quality in Action)

by Bo Edvardsson; Bertil Thomasson; John Ovretveit

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  • Hardcover
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Hardcover
ISBN 10 / ISBN 13
9780077079499 / 0077079493
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Mcgraw-Hill, 1994-12. Hardcover. Good.
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