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QUALITY OF SERVICE:  MAKING IT REALLY WORK

QUALITY OF SERVICE: MAKING IT REALLY WORK

QUALITY OF SERVICE:  MAKING IT REALLY WORK
Stock Photo: Cover May Be Different

QUALITY OF SERVICE: MAKING IT REALLY WORK

by Edvardsson, Bo; Vretveit, John; Thomasson, Bertil

  • Used
  • Hardcover
  • first
Condition
Very Good/Very Good
ISBN 10
0077079493
ISBN 13
9780077079499
Seller
Seller rating:
This seller has earned a 3 of 5 Stars rating from Biblio customers.
Vashon, Washington, United States
Item Price
NZ$14.18
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NZ$8.51 Shipping to USA
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About This Item

Blacklick, Ohio, U.S.A.: London: McGraw-Hill, 1994. Very Good/Very Good. 1994. First Edition. Hard Cover. 8vo - over 7¾" - 9¾" tall 0077079493 Has Small Pub Remainder Mark .

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Details

Bookseller
Vashon Island Books US (US)
Bookseller's Inventory #
G5305
Title
QUALITY OF SERVICE: MAKING IT REALLY WORK
Author
Edvardsson, Bo; Vretveit, John; Thomasson, Bertil
Format/Binding
Hard Cover
Book Condition
Used - Very Good/Very Good
Edition
First Edition
Binding
Hardcover
ISBN 10
0077079493
ISBN 13
9780077079499
Publisher
London: McGraw-Hill, 1994
Place of Publication
Blacklick, Ohio, U.S.A.
Date Published
1994
Keywords
CUSTOMER, SERVICES, SERVICE, INDUSTRIES, MANAGEMENT

Terms of Sale

Vashon Island Books

We accept payment via Credit card, check, money order, and *PayPal* (vashonbooks@comcast.net) . Payment with order. Check (US$ only/US Bank), PayPal or Credit Card (Visa, M/C, AMEX. Discover). 7-day return only if not as described (you must notify us immediately on upon receipt of any problem). DJs Brodarted. We pack carefully. Shipping: U.S.: $4.00 1st volume, $2.00 each additional volume via book rate. Priority Mail minimum $7.95 (large/heavy cost more). UPS also available at extra cost.

About the Seller

Vashon Island Books

Seller rating:
This seller has earned a 3 of 5 Stars rating from Biblio customers.
Biblio member since 2003
Vashon, Washington

About Vashon Island Books

Vashon Island Books is located on Vashon Island an idylic country setting just a short ferry ride from Downtown Seattle. We are a quality internet bookstore for readers & collectors. We have a select, diverse stock that is constantly changing and growing. We do the majority of our business over the Net and are committed to providing professional service. With 30 plus years combined bookselling experience and knowledge Vashon Island Books provides a trustworthy and respected outlet for your book buying needs

Glossary

Some terminology that may be used in this description includes:

Remainder Mark
Usually an ink marking of some sort which indicates that the book was designated a remainder. In most cases, it can be found on...
First Edition
In book collecting, the first edition is the earliest published form of a book. A book may have more than one first edition in...
PUB
Common abbreviation for 'published'

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