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Managing Customer Value: Creating Quality and Service That Customers Can See Hardcover - 1994
by Bradley T. Gale
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- Title Managing Customer Value: Creating Quality and Service That Customers Can See
- Author Bradley T. Gale
- Binding Hardcover
- Edition Third Printing
- Pages 432
- Volumes 1
- Language ENG
- Publisher Free Press, New York
- Date 1994-03
- Illustrated Yes
- ISBN 9780029110454 / 0029110459
- Weight 1.4 lbs (0.64 kg)
- Dimensions 9.48 x 6.38 x 1.43 in (24.08 x 16.21 x 3.63 cm)
- Library of Congress subjects Marketing - Management, Quality of products - Evaluation
- Library of Congress Catalog Number 93-41905
- Dewey Decimal Code 658.812
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Managing Customer Value: Creating Quality and Service That Customers Can See
by Gale, Bradley T.
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Managing Customer Value: Creating Quality and Service That Customers Can See
by Gale, Bradley T.
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Macmillan Publishers New Zealand. Hardcover. Used; Very Good. Simply Brit welcome to our online used book store, where affordability meets great quality. Dive into a world of captivating reads without breaking the bank. We take pride in offering a wide selection of used books, from classics to hidden gems, ensuring theres something for every literary palate. All orders are shipped within 24 hours and our lightning fast-delivery within 48 hours coupled with our prompt customer service ensures a smooth journey from ordering to delivery. Discover the joy of reading with us, your trusted source for affordable books that do not compromise on quality. 10/01/1994
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Managing Customer Value: Creating Quality and Service That Customers Can See
by Gale, Bradley
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- 9780029110454 / 0029110459
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Free Press. Used - Very Good. Very Good condition. Very Good dust jacket. A copy that may have a few cosmetic defects. May also contain a few markings such as an owner’s name, short gifter’s inscription or light stamp.
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Managing Customer Value: Creating Quality and Service That Customers Can See
by Gale, Bradley
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Free Press, 1994-03-28. Hardcover. Good. 1.4000 in x 9.6200 in x 6.4900 in. This is a used book in good condition and may show some signs of use or wear .
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Managing Customer Value : Creating Quality and Service That Customers Can See
by Bradley Gale; Bradley T. Gale
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Seattle, Washington, United States
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Free Press, 1994. Hardcover. Like New. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
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Managing Customer Value: Creating Quality and Service That Customers Can See
by Gale, Bradley T.; Wood, Robert Chapman
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Pueblo, Colorado, United States
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U.S.A.: Free Press, 1994. Book. Very Good. Hardcover. 8vo - over 7¾" - 9¾" tall. ; 424 pages with index; Black & white illustrations and graphs; Textblock is tight and bright with no underlining, no highlighting and no marginalia; Dark-blue boards and spine with the title in gold; Unfaded dust-jacket with no tears and modest shelf and edge wear including rubbing and light bumping; We have placed it in a protective, removable mylar cover; . (Drawing on his extensive reasearch at AT&T, Johnson & Johnson, Parke-Davis, and other world-class companies, Gale provides metrics for market-perceived quality that are straightforward and easy to interpret. His set of seven integrative tools for customer value analysis makes up the heart of helping guide business-unit teams in their effort to outperform competitors in satisfying customers. The great value of these tools is that they are derived from a future-oriented strategic navigation system that tracks competitive…
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Managing Customer Value : Creating Quality and Service That Customers Can See
by Gale, Bradley, Gale, Bradley T
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- 9780029110454 / 0029110459
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Reno, Nevada, United States
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Free Press. Used - Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects.
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Managing Customer Value: Creating Quality and Service That Customers Can See
by Gale, Bradley T
- Used
- Hardcover
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- Used - Fine in fine dust jacket.
- Binding
- Hardcover
- ISBN 10 / ISBN 13
- 9780029110454 / 0029110459
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Derwood, Maryland, United States
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New York, NY: Free Press. 1994. Hard cover. Fine in fine dust jacket.. Sewn binding. Cloth over boards. 432 p. Contains: Illustrations. Audience: General/trade. . No previous owner's name. Clean, tight pages. No bent corners. .
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Stock Photo: Cover May Be Different
Managing Customer Value: Creating Quality and Service That Customers Can See
by Gale, Bradley T
- Used
- Hardcover
- Condition
- Used - Fine in fine dust jacket.
- Binding
- Hardcover
- ISBN 10 / ISBN 13
- 9780029110454 / 0029110459
- Quantity Available
- 1
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Derwood, Maryland, United States
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NZ$19.80NZ$8.27 shipping to USA
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New York, NY: Free Press. 1994. Hard cover. Fine in fine dust jacket.. Sewn binding. Cloth over boards. 432 p. Contains: Illustrations. Audience: General/trade. . No previous owner's name. Clean, tight pages. No bent corners. .
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