Who Are ""They"" Anyway? Hardcover - 2004

From the publisher

Every team, every organization, every group has problems. Every individual has problems, too. Often we search for the right person or persons to solve those problems. The question is: Where and how do we find them? Who are they anyway? In Who Are They Anyway? BJ Gallagher and Steve Ventura lead readers on a personal quest - a journey - in search of someone who can fix what's wrong, deal with difficult people, and take charge of fixing individual and organizational problems. Who is that special person? The results may surprise readers, as they learn: Who those theys are who seem responsible for every organization's bureaucratic hassles. How to stop looking for someone to blame or someone to come to the rescue. How to experience the job satisfaction and personal pleasure that comes from taking ownership and solving problems. Both practical and inspirational, Who Are They Anyway? is written to appeal to both the heads and hearts of employees at all levels - from folks on the front line, to supervisors and middle managers, all the way to top executives. It includes tips, strategies, quizzes, and how-tos to help readers apply the story in their own work lives. It is a message of