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The Loyalty Effect
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The Loyalty Effect Hardcover - 1996

by Frederick F. Reichheld; Thomas Teal (With)


From the publisher

In showing how loyalty-based management leads to the creation of value, this book reveals the secrets of Bain and Company's strategy for retaining loyal customers, employees and investors. It also demonstrates the economic effect of customer, shareholder and employee loyalty.

Details

  • Title The Loyalty Effect
  • Author Frederick F. Reichheld; Thomas Teal (With)
  • Binding Hardcover
  • Edition First Edition
  • Pages 323
  • Volumes 1
  • Language ENG
  • Publisher Harvard Business Review Press, Boston, Massachusetts, U.S.A.
  • Date 1996
  • Illustrated Yes
  • ISBN 9780875844480 / 0875844480
  • Weight 1.55 lbs (0.70 kg)
  • Dimensions 9.36 x 6.6 x 1.24 in (23.77 x 16.76 x 3.15 cm)
  • Library of Congress Catalog Number 95039972
  • Dewey Decimal Code 658.4
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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

by Frederick F. Reichheld, Thomas Teal

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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

by Frederick F. Reichheld, Thomas Teal

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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

by Reichheld, Frederick F.; Teal, Thomas

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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

by Reichheld, Frederick F.; Teal, Thomas

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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

by Reichheld, Frederick F.; Teal, Thomas

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The Loyalty Effect : The Hidden Force Behind Growth, Profits, and Lasting Value

The Loyalty Effect : The Hidden Force Behind Growth, Profits, and Lasting Value

by Thomas Teal; Frederick F. Reichheld

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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

by Frederick F. Reichheld; Thomas Teal

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ISBN 10 / ISBN 13
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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

by Reichheld, Frederick F.

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ISBN 10 / ISBN 13
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UsedGood. The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.
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