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Power: How J.D. Power III Became the Auto Industry S Adviser, Confessor, and
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Power: How J.D. Power III Became the Auto Industry S Adviser, Confessor, and Eyewitness to History Paperback - 2013

by Sarah Morgans; Thorness Bill; Bill Thorness


From the publisher

No other individual has had as broad an impact on the auto industry during the past fifty years as Dave Power.
Dave s persistence in getting auto executives to listen to customer concerns was key to the across-the-board rise in car quality, and the influence of his J.D. Power and Associates rankings has permanently raised the bar on customer satisfaction. Enhanced with anecdotal quotes from Dave as well as dozens of industry insiders, POWER is a compelling study of an intelligent, polite, market-research wonk who unblinkingly spoke truth to power, and ended up making customer satisfaction a watchword not just in automotive but in all manufacturing and service industries.
Foreword by CNBC's Bill Griffeth"

Details

  • Title Power: How J.D. Power III Became the Auto Industry S Adviser, Confessor, and Eyewitness to History
  • Author Sarah Morgans; Thorness Bill; Bill Thorness
  • Binding Paperback
  • Edition Not Indicated
  • Pages 416
  • Volumes 1
  • Language ENG
  • Publisher Fenwick Publishing, Bainbridge Island, WA
  • Date 2013-09
  • ISBN 9780981833675 / 0981833675
  • Weight 1.4 lbs (0.64 kg)
  • Dimensions 9.1 x 6.1 x 1.2 in (23.11 x 15.49 x 3.05 cm)
  • Themes
    • Aspects (Academic): Business Aspects
  • Library of Congress subjects Consumer satisfaction - United States, Selling - Automobiles - United States
  • Library of Congress Catalog Number 2013003414
  • Dewey Decimal Code B

Media reviews

Citations

  • Kirkus Reviews, 01/15/2014, Page 0
  • Publishers Weekly, 09/02/2013, Page 0
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POWER: How J.D. Power III Became the Auto Industry's Adviser, Confessor, and Eyewitness to...

POWER: How J.D. Power III Became the Auto Industry's Adviser, Confessor, and Eyewitness to History

by Sarah Morgans and Bill Thorness

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Bainbridge Island, Washington: Fenwick Publishing, 2013. AF6 - An advance reader copy paperback book in very good condition that has some bumped corners, and light shelf wear. Foreword by Bill Griffeth. 9"x6", 383 pages. Satisfaction Guaranteed.. Paperback. Very Good/No Jacket as Issued. 8vo - over 7¾" - 9¾" tall. Advance Reading Copy (ARC).
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Power : How J. D. Power III Became the Auto Industry's Adviser, Confessor, and Eyewitness to...
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Power : How J. D. Power III Became the Auto Industry's Adviser, Confessor, and Eyewitness to History

by Morgans, Sarah, Thorness, Bill

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Power : How J. D. Power III Became the Auto Industry's Adviser, Confessor, and Eyewitness to...
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Power : How J. D. Power III Became the Auto Industry's Adviser, Confessor, and Eyewitness to History

by Morgans, Sarah, Thorness, Bill

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Power : How J d Power III Became the Auto Industry's Adviser, Confessor & Eyewitness to History

Power : How J d Power III Became the Auto Industry's Adviser, Confessor & Eyewitness to History

by Sarah Morgans; Bill Thorness

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Power:  How J.D. Power III Became the Auto Industry's Adviser, Confessor,  and Eyewitness to...

Power: How J.D. Power III Became the Auto Industry's Adviser, Confessor, and Eyewitness to History

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Power: How J.d. Power III Became the Auto Industry's Adviser, Confessor, and Eyewitness to History
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Power: How J.d. Power III Became the Auto Industry's Adviser, Confessor, and Eyewitness to History

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Power
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Power

by Morgans, Sarah

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Greenleaf Book Group (US), 2013-06-01. Paperback. New. 3.0457 in x 22.8426 in x 15.4822 in.
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POWER: How J. D. Power III Became the Auto Industry's Adviser, Confessor, and Eyewitness to...
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POWER: How J. D. Power III Became the Auto Industry's Adviser, Confessor, and Eyewitness to History (signed)

by Morgans, Sarah; & Bill Thorness; J. D. Power III (signed by)

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Fenwick Publishing Group, Inc, 2013. INSCRIBED / SIGNED by J. D. Power III directly on the title page. Very Good condition. Flat, uncreased spine. Only light cover wear. Square and tight. Hinges are perfect. Pages are clean and unmarked. NOT a library discard. NOT a remainder. Foreword by CNBC's Bill Griffeth. List of chapter notes. Index. Bound in the original pictorial wraps. From the publisher: "No other individual has had as broad an impact on the auto industry during the past fifty years as Dave Power. Dave's persistence in getting auto executives to listen to customer concerns was key to the across-the-board rise in car quality, and the influence of his J.D. Power and Associates rankings has permanently raised the bar on customer satisfaction. Enhanced with anecdotal quotes from Dave as well as dozens of industry insiders, POWER is a compelling study of an intelligent, polite, market-research wonk who unblinkingly spoke truth to power, and ended up making customer… Read More
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POWER: How J.D. Power III Became the Auto Industry's Adviser, Confessor, and Eyewitness to...
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POWER: How J.D. Power III Became the Auto Industry's Adviser, Confessor, and Eyewitness to History

by Sarah Morgans; Bill Thorness

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Fenwick Publishing, 2013-09-10. Paperback. New. New. In shrink wrap. Looks like an interesting title!
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