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Domino: How Customer Experience Can Tip Everything in Your Business Toward
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Domino: How Customer Experience Can Tip Everything in Your Business Toward Better Financial Performance Hardcover - 2009

by Linda Ireland; Becky Waller (Editor); Designed by Cary Walski


From the publisher

Is your customer experience making you money? Costing you money? Do you know? Like a line of falling dominos, daily actions across your organization form a sequence of events that, if aligned correctly, build momentum and culminate in what every business wants-outstanding financial performance. Establishing a target customer experience-your front domino-to drive daily decisions within your organization will determine the fluidity of that chain of events, and the level of profit outcome you achieve. Companies that use a target customer experience as their front domino reap the biggest rewards in profitability, growth and sustainability. For the first time, a book about customer experience belongs in the management and finance sections of every bookstore. This how-to volume, rich with practical exercises, provides a tested blueprint for defining the target customer experience and translating it into an actionable strategy that will lead to tangible financial reward.

Details

  • Title Domino: How Customer Experience Can Tip Everything in Your Business Toward Better Financial Performance
  • Author Linda Ireland; Becky Waller (Editor); Designed by Cary Walski
  • Binding Hardcover
  • Pages 228
  • Volumes 1
  • Language ENG
  • Publisher Aveus Publishing
  • Date 2009-04
  • ISBN 9780981930213 / 0981930212
  • Weight 1.15 lbs (0.52 kg)
  • Dimensions 6.4 x 9.3 x 1 in (16.26 x 23.62 x 2.54 cm)
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Domino : How Customer Experience Can Tip Everything in Your Business toward Better Financial...

Domino : How Customer Experience Can Tip Everything in Your Business toward Better Financial Performance

by Linda Ireland

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  • Hardcover
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ISBN 10 / ISBN 13
9780981930213 / 0981930212
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Aveus, LLC, 2009. Hardcover. Good. Disclaimer:A copy that has been read, but remains in clean condition. All pages are intact, and the cover is intact. The spine may show signs of wear. Pages can include limited notes and highlighting, and the copy can include previous owner inscriptions. At ThriftBooks, our motto is: Read More, Spend Less.Dust jacket quality is not guaranteed.
Item Price
NZ$16.86
FREE shipping to USA
Domino: How Customer Experience Can Tip Everything in Your Business toward Better Financial...
Stock Photo: Cover May Be Different

Domino: How Customer Experience Can Tip Everything in Your Business toward Better Financial Performance

by Linda Ireland

  • Used
  • good
  • Hardcover
Condition
Used - Good
Binding
Hardcover
ISBN 10 / ISBN 13
9780981930213 / 0981930212
Quantity Available
1
Seller
HOUSTON, Texas, United States
Seller rating:
This seller has earned a 4 of 5 Stars rating from Biblio customers.
Item Price
NZ$21.93
FREE shipping to USA

Show Details

Description:
Aveus Publishing, 2009-04-15. Hardcover. Good.
Item Price
NZ$21.93
FREE shipping to USA