BIFF: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns Paperback - 2014 - 2nd Edition
by Eddy, Bill
From the rear cover
We live in an age of rapid change and instant communication. We also live in a Culture of Blame and Disrespect...
A BIFF Response can be applied in any communication anywhere - online, social media, in a letter or even in person. It can be used at work, earning you respect and success. It can help you get along with difficult family members, friends, neighbors and others anywhere in your life.
BIFF was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely, while being reasonable in return.
BIFF stands for Brief, Informative, Friendly, and Firm.A BIFF response is easy to remember, but hard to do. It takes practice! This little book gives over 20 examples of BIFF responses for all areas of life--plus additional tips to help you deal with high-conflict people anywhere.
See if you can do a BIFF! Not everyone can!
Author bio:
Bill Eddy is a lawyer, therapist, mediator, and the President of the High Conflict Institute. He developed the "High Conflict Personality" theory and has become an international expert on managing disputes involving high-conflict personalities. Eddy is the author of several books, including It's All Your Fault at Work! and High Conflict People in Legal Disputes.
Testimonial:
"I used Bill to deal with a very difficult personnel situation. I implemented his advice. Instead of pursuing endless, frustrating conflict and confrontation, I adopted an entirely different approach, with excellent results. Bill gave me a pathway when I thought all roads were blocked."
Dan Solin, Author of the Smartest series of books.
Second edition info: This Second Edition includes a new chapter on Coaching for BIFF Responses. Anyone can use this method to help someone else with a BIFF response - by asking 10 simples questions to make it even more effective.
From the jacket flap
We live in an age of rapid change and instant communication. We also live in a Culture of Blame and Disrespect...
A BIFF Response can be applied in any communication anywhere - online, social media, in a letter or even in person. It can be used at work, earning you respect and success. It can help you get along with difficult family members, friends, neighbors and others anywhere in your life.
BIFF was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely, while being reasonable in return.
BIFF stands for Brief, Informative, Friendly, and Firm.A BIFF response is easy to remember, but hard to do. It takes practice! This little book gives over 20 examples of BIFF responses for all areas of life--plus additional tips to help you deal with high-conflict people anywhere.
See if you can do a BIFF! Not everyone can!
Author bio:
Bill Eddy is a lawyer, therapist, mediator, and the President of the High Conflict Institute. He developed the "High Conflict Personality" theory and has become an international expert on managing disputes involving high-conflict personalities. Eddy is the author of several books, including It's All Your Fault at Work! and High Conflict People in Legal Disputes.
Testimonial:
"I used Bill to deal with a very difficult personnel situation. I implemented his advice. Instead of pursuing endless, frustrating conflict and confrontation, I adopted an entirely different approach, with excellent results. Bill gave me a pathway when I thought all roads were blocked."
Dan Solin, Author of the Smartest series of books.
Second edition info: This Second Edition includes a new chapter on Coaching for BIFF Responses. Anyone can use this method to help someone else with a BIFF response - by asking 10 simples questions to make it even more effective.
Details
- Title BIFF: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns
- Author Eddy, Bill
- Binding Paperback
- Edition number 2nd
- Edition 2
- Pages 176
- Language ENG
- Publisher Unhooked Books
- Date 2014-09
- ISBN 9781936268726
-
Themes
- Topical: Family
More Copies for Sale
BIFF: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns
by Eddy, Bill
- Used
- Condition
- UsedAcceptable
- ISBN 10 / ISBN 13
- 9781936268726 / 1936268728
- Quantity Available
- 1
- Seller
-
Brooklyn Park, Minnesota, United States
- Item Price
-
NZ$3.27NZ$5.09 shipping to USA
Show Details
BIFF: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns
by Eddy, Bill
- Used
- Paperback
- Condition
- Used; Good
- Edition
- Second
- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9781936268726 / 1936268728
- Quantity Available
- 1
- Seller
-
Milton Keynes , Buckinghamshire, United Kingdom
- Item Price
-
NZ$15.87NZ$23.48 shipping to USA
Show Details
BIFF: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns
by Eddy, Bill
- New
- Paperback
- Condition
- New
- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9781936268726 / 1936268728
- Quantity Available
- 825
- Seller
-
Fairfax Station, Virginia, United States
- Item Price
-
NZ$15.32NZ$6.80 shipping to USA
Show Details
BIFF: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns
by Eddy, Bill
- Used
- Paperback
- Condition
- Like New
- Edition
- Second
- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9781936268726 / 1936268728
- Quantity Available
- 1
- Seller
-
Dacula, Georgia, United States
- Item Price
-
NZ$15.32NZ$7.99 shipping to USA
Show Details
BIFF: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns
by Eddy, Bill
- Used
- Paperback
- Condition
- Used: Good
- Edition
- Second
- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9781936268726 / 1936268728
- Quantity Available
- 1
- Seller
-
HOUSTON, Texas, United States
- Item Price
-
NZ$15.40FREE shipping to USA
Show Details
BIFF: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns [Paperback] Eddy, Bill
by Eddy, Bill
- New
- Condition
- New
- ISBN 10 / ISBN 13
- 9781936268726 / 1936268728
- Quantity Available
- 40
- Seller
-
Benton Harbor, Michigan, United States
- Item Price
-
NZ$16.44NZ$6.80 shipping to USA
Show Details
BIFF: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns
by Eddy, Bill
- Used
- Paperback
- Condition
- Like New
- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9781936268726 / 1936268728
- Quantity Available
- 825
- Seller
-
Fairfax Station, Virginia, United States
- Item Price
-
NZ$20.47NZ$6.80 shipping to USA
Show Details
BIFF
by Bill Eddy
- New
- Paperback
- Condition
- New
- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9781936268726 / 1936268728
- Quantity Available
- 5
- Seller
-
Uxbridge, Greater London, United Kingdom
- Item Price
-
NZ$27.13NZ$17.07 shipping to USA
Show Details
BIFF: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns
by Eddy, Bill
- Used
- Paperback
- Condition
- Used:Good
- Edition
- Second
- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9781936268726 / 1936268728
- Quantity Available
- 1
- Seller
-
HOUSTON, Texas, United States
- Item Price
-
NZ$27.06FREE shipping to USA
Show Details
Biff: Quick Responses to High-Conflict People, Their...
- New
- Condition
- New
- ISBN 10 / ISBN 13
- 9781936268726 / 1936268728
- Quantity Available
- 1
- Seller
-
Woodside, New York, United States
- Item Price
-
NZ$30.26NZ$6.80 shipping to USA