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Microsoft CRM For Dummies

Microsoft CRM For Dummies

Microsoft CRM For Dummies
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Microsoft CRM For Dummies Paperback - 2003 - 1st Edition

by DeLisa, Michael,Scott, Joel

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The ideal introductory guide to Microsoft's much-anticipated entry into the Customer Relationship Management (CRM) software marketplace, this book discusses the key features of Microsoft's CRM software, including tools to help businesses sell more effectively, manage all customer communications in one place, track and convert leads.

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For Dummies, 2003-08-01. Paperback. Good. 0.8800 in x 9.5000 in x 7.6300 in.
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Details

  • Title Microsoft CRM For Dummies
  • Author DeLisa, Michael,Scott, Joel
  • Binding Paperback
  • Edition number 1st
  • Edition 1
  • Condition Used - Good
  • Pages 384
  • Volumes 1
  • Language ENG
  • Publisher For Dummies
  • Publication date 2003-08-01
  • Illustrated Yes
  • Features Illustrated, Index, Table of Contents
  • Bookseller's Inventory # mon0000123222
  • ISBN 9780764516986 / 0764516981
  • Weight 1.53 lbs (0.69 kg)
  • Dimensions 9.38 x 7.32 x 0.85 in (23.83 x 18.59 x 2.16 cm)
  • Size 0.8800 in x 9.5000 in x 7.6300 i
  • Category Computers - Integrated Software
  • Library of Congress subjects Relationship marketing, Customer relations - Data processing
  • Library of Congress Catalogue Number 2003101857
  • Dewey Decimal Code 658.812
  • Quantity available 1
  • Bookseller catalogues Book

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From the publisher

Microsoft CRM, das sind die heiss ersehnten Customer Relationship Management (CRM) Software Anwendungen von Microsoft, die jetzt demnchst auf den Markt kommen und die insbesondere auf den Bedarf kleiner und mittelstndischer Unternehmen zugeschnitten sind.

"Microsoft CRM For Dummies" ist ein praktischer Leitfaden, der Anfnger und fortgeschrittene Anfnger mit dem Leistungsumfang und der Nutzung dieser CRM Software vertraut macht.

Das Buch geht ausfhrlich auf die wichtigsten Features von Microsoft CRM ein, wie z.B. integrierte Vertriebs- und Servicemodule, Funktionen fr das Lead- und Verkaufschancenmanagement, komplette Kontakthistorie, automatisches Ereignismeldungssystem, leistungsfhige Wissensdatenbank sowie spezielle Reporting Tools fr die genaue Umsatzplanung und die Auswertung der Geschftsaktivitten.

Die Vorteile von Microsoft CRM liegen klar auf der Hand: Mit dieser neuen Software knnen Sie effektiver verkaufen, alle Aktivitten zentral an einem Ort verwalten, potentielle Interessenten effizient ermitteln und zu Kunden machen, schneller informationsbasierte Entscheidungen treffen, durchgngigen Service anbieten und vieles andere mehr. Darber hinaus ist Microsoft CRM schnell einzufhren, leicht anzupassen und einfach zu bedienen.

Autor Joel Scott gilt international als Experte fr erfolgreiches CRM im Bereich mittelstndischer Unternehmen. Er ist President und Chef-Trainer der Computer Control Corporation, einem Unternehmen, das sich auf den Vertrieb von CRM Software und entsprechenden Schulungen spezialisiert hat.

Ein Band aus der beliebten 'For Dummies'-Reihe.

From the rear cover

Tailor Microsoft CRM to manage records and workflow for your business

Find out how to target your sales efforts and become a customer service leader

A happy customer is a repeat customer, so how do you make 'em happy? You can manage, with Microsoft CRM and this friendly guide by your side! Find out how easily you can provide super service, track your invoices, sell more effectively, maximize your leads, and show your customers they're tops on your list.

The Dummies Way

  • Explanations in plain English
  • "Get in, get out" information
  • Icons and other navigational aids
  • Tear-out cheat sheet
  • Top ten lists
  • A dash of humor and fun

About the author

Joel Scott is among a handful of global experts on CRM for small and medium-sized businesses.

Michael DeLisa is the Director of Training at Computer Control Corporation.

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