Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer (Crisp Fifty-Minute Series) by William B. Martin - 2000-09-29

Used - Very Good. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects.

Used - Good. Used book that is in clean, average condition without any missing pages.

Crisp Publications, Incorporated, 2000. Paperback. Good. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.

US: Cengage Learning, Inc, 2000. Paperback. Very Good. A copy that has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. The techniques and tools covered in this book will help you understand the basic needs of customers, outline four reasons why quality service is important, teach you how to handle complaints and difficult customers, and help you anticipate your customer's needs. Everyone in an organization has something to do with customers daily. Customer service is the foundation on which success and profitability can be built. This book guides you through the establishment of quality customer service procedures to build your company's business. The principles covered can be applied for internal and external customers alike.

Crisp Learning. Softcover, in Very Good to Fine condition, there are no stamps writing or marks, looks like new except for some residue from a sticker on the front cover, good binding, clean bright unmarked pages, nice shape, ; Crisp Fifty-Minute Series; . Very Good. Soft cover.

Used - Good. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages.

Californa: Crisps Publications, Inc, 2001. This book is part of a large purchase from a Public Sector Library and except where mentioned are for the most part LIKE NEW! MOSTLY the ONLY flaws are the blacked out (they insisted) Library stamps which show many of them to be UNUSED! FEEL FREE TO E-MAIL FOR PHOTOGRAPHS AND FURTHER DETAILS. FROM A DEALER WHO TELLS YOU WHO THEY ARE AND WHAT THEIR TELEPHONE AND ADDRESS CONTACT DETAILS ARE!. EX PUBLIC SECTOR LIBRARY BLACKED OUT STAMPS.. Fourth Edition. Glossy Card. Near Fine (NEAR NEW)/No Jacket. Illus. by Line Drawings. 4to - over 9¾" - 12". PAPERBACK.

paperback. Good. Access codes and supplements are not guaranteed with used items. May be an ex-library book.

Crisp Learning, 2000-09-29. Paperback. New. New. In shrink wrap. Looks like an interesting title!