On Great Service: A Framework for Action Hardcover - 1995
by Leonard L. Berry
- Used
- Hardcover
Improving service quality has finally become a top priority of management today, yet according to service quality expert Berry only a handful of companies have managed to determine exactly what to improve and how to improve it. Berry offers a dynamic framework for improving service, rich with insights and compelling examples of great service.
Description
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About The Book Nook Illinois, United States
We started out as a small used book store about 20 years ago. We occupied a small storefront with approx. 1000 square feet. We would find books wherever we could. Frequenting estate sales, garage sales, and auctions was a normal occurrence for us. Bringing our customers the best quality books for an even better price was our goal.
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Details
- Title On Great Service: A Framework for Action
- Author Leonard L. Berry
- Binding Hardcover
- Edition First Edition
- Condition Used - 7.5 Bulk HB Standard
- Pages 292
- Volumes 1
- Language ENG
- Publisher Free Press, Old Tappan, New Jersey, U.S.A.
- Date April 1995
- Illustrated Yes
- Features Bibliography, Illustrated, Index
- Bookseller's Inventory # 598278
- ISBN 9780029185551 / 0029185556
- Weight 1.26 lbs (0.57 kg)
- Dimensions 9.6 x 6.46 x 1.08 in (24.38 x 16.41 x 2.74 cm)
- Library of Congress subjects Customer services - Quality control, Customer services - United States -
- Library of Congress Catalog Number 94041391
- Dewey Decimal Code 658.562
