On Great Service

Free Press, 1995-04-01. Paperback. Very Good. 1.0000 in x 9.3000 in x 6.4000 in. Signed and inscribed by author. First edition, first printing (full numberline). Jacket is present with a little shelfwear, but nothing severe. Price on jacket flap is not clipped.

Free Press, 1995. Book. Fine. Hardcover. Inscribed by Author(s). 1st Edition. Inscribed by Len Berry on the title page..

Free Press, 1995. Hardcover. Like New. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.

Old Tappan, New Jersey, U.S.A.: Free Press, 1995. 2d . Hardcover. Fine/Very Good. (2nd) Larger book, white cloth spine, black boards, gilt lettering bright on spine, 292 pages, final pages uncut. DJ glossy black with colorful lettering, praise on back from business leaders. DJ has tiny nick near bottom of front bookfold edge, light crease at bottom front.… Read more about this item

Apr 01, 1995. Fine. HARDBACK. Hand Signed by the author, Leonard L. Berry, to the Full Title Page. FIRST EDITION, FIRST PRINTING copy with "12345678910" printed on the copyright page. "Autographed Copy" sticker on the front cover. NOT owner Inscribed to anyone or by anyone. Like New condition book with a first state Dust Jacket. Has a 'Compliments… Read more about this item

new hc

Free Press, April 1995. First Edition. Hardcover. Very Good - Cash/Good. First edition. Signed by author on first title page. Minor rubbing to dust jacket. Scratch along back of dust jacket. Very little wear to hardboards, book in great condition. Crisp, clean pages. Tight binding. Stock photos may not look exactly like the book.

Free Press, April 1995. Hardcover . 7.5 Bulk HB Standard.

New York: Free Press, 1995. First Printing. Hardcover. Very good/good. 25 cm, 292 pages. Illus., DJ front flap folded & slightly warped, edges slightly frayed, top edge slightly soiled. Inscribed & signed by author.

Free Press, 1995. Hardcover. Very Good. Disclaimer:A copy that has been read, but remains in excellent condition. Pages are intact and are not marred by notes or highlighting, but may contain a neat previous owner name. The spine remains undamaged. At ThriftBooks, our motto is: Read More, Spend Less.Dust jacket quality is not guaranteed.

Free Press. Used - Very Good. Ships from the UK. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects.

Free Press, April 1995. Hardcover . 7.5 Bulk HB Standard.

Free Press, 1995-04-01. Hardcover. Very Good. Prompt shipment, with tracking. we ship in CLEAN SECURE NEW boxes * Very good in Very good dust jacket. First Edition.

Free Press. Used - Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects.

Free Press, 1995-04-01. Hardcover. Very Good. Prompt shipment, with tracking. we ship in CLEAN SECURE NEW boxes Business/Economics. Very good in very good dust jacket. 3rd printing.

Hardback. New. Improving service quality has finally become a top priority of management today, yet according to service quality expert Berry only a handful of companies have managed to determine exactly what to improve and how to improve it. Berry offers a dynamic framework for improving service, rich with insights and compelling examples of great service.

Free Press, 4/1/1995 12:00:01 AM. hardcover. Good. 1.0236 in x 9.6457 in x 6.4961 in. This is a used book in good condition and may show some signs of use or wear .

Free Press, 1995-04-01. Hardcover. Like New. Prompt shipment, with tracking. we ship in CLEAN SECURE NEW boxes Fine in fine dust jacket. Later printing.

Free Press. Used - Very Good.

hardcover. Good. Access codes and supplements are not guaranteed with used items.