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Hug Your Customers : STILL the Proven Way to Personalize Sales and Achieve Astounding Results

Hug Your Customers : STILL the Proven Way to Personalize Sales and Achieve Astounding Results

Hug Your Customers : STILL the Proven Way to Personalize Sales and Achieve

Hug Your Customers : STILL the Proven Way to Personalize Sales and Achieve Astounding Results

by Jack Mitchell

  • Used
  • very good
  • Hardcover
Condition
Very Good
ISBN 10
1401300340
ISBN 13
9781401300340
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Seattle, Washington, United States
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About This Item

Hachette Books, 2003. Hardcover. Very Good. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.

Synopsis

HUG YOUR CUSTOMERS is about customer service and how Jack Mitchell has practiced it by extending “hugs” -- unexpected extras, from knowing each customers name, along with their family members and clothing preferences, to handing out free coffee and newspapers on the Greenwich commuter train platform to say thanks (and by extension “Shop at Mitchells”). Mitchell looks at sales as being about something other than the product. You’re not selling clothing, you’re selling the relationship. That’s why on Saturdays, many people come to Mitchells just to see what’s going on. In the summer, he’s giving away hot dogs. Any time a regular customer walks in, the sales staff knows his name, spouse’s and kids’ names, clothing preferences and last purchase.

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Details

Bookseller
ThriftBooks US (US)
Bookseller's Inventory #
G1401300340I4N00
Title
Hug Your Customers : STILL the Proven Way to Personalize Sales and Achieve Astounding Results
Author
Jack Mitchell
Format/Binding
Hardcover
Book Condition
Used - Very Good
Quantity Available
4
ISBN 10
1401300340
ISBN 13
9781401300340
Publisher
Hachette Books
Place of Publication
New York
Date Published
2003

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About the Seller

ThriftBooks

Seller rating:
This seller has earned a 4 of 5 Stars rating from Biblio customers.
Biblio member since 2018
Seattle, Washington

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Jacket
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