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KEEPING THE EDGE Giving Customers the Service They Demand

KEEPING THE EDGE Giving Customers the Service They Demand

KEEPING THE EDGE Giving Customers the Service They Demand
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KEEPING THE EDGE Giving Customers the Service They Demand

by Schaaf, Dick Foreword by Karl Albrecht

  • Used
  • Paperback
  • first
Condition
F/NONE
ISBN 10
0452271916
ISBN 13
9780452271913
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About This Item

New York: Plume (Penguin). F/NONE. 1997. First Edition Thus. Softcover; First Printing. 0452271916 . New, unused book. No flaws. ; Appendix. Source notes. Additional suggested readings and bibliography. Index. ; Trade PB; ; 358 pages; From the cover: The co-author of The Service Edge goes back to the 101 companmies he profled in 1989 and takes an eye-opening look at what has happened to them. Ninety-nine of the original 101 are still in business [as of 1995, the original publication date], and each as had to learn valuable lessons in the nineties in order to keep, refine, even reinvent its edge in increasingly competitive markets. By detailing what has worked for corporations such as Home epot, Merck, and McDonald's - and what has not for others such as American Express, Disney, and Acura - Schaaf provides a renewed sense of strategic direction for CESs, corporate managers, and small business owners alike. .

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Details

Bookseller
Foundling Books US (US)
Bookseller's Inventory #
3340
Title
KEEPING THE EDGE Giving Customers the Service They Demand
Author
Schaaf, Dick Foreword by Karl Albrecht
Format/Binding
Softcover; First Printing
Book Condition
Used - F/NONE
Edition
First Edition Thus
Binding
Paperback
ISBN 10
0452271916
ISBN 13
9780452271913
Publisher
Plume (Penguin)
Place of Publication
New York
Date Published
1997
Keywords
0452271916, Disney, Schaaf, Dick, Albrecht, Karl, Keeping The Edge, Giving Customers The Service They Demand, American Business, Customer Service, Corporate History, Restructuring
Bookseller catalogs
Disney;

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Foundling Books

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About the Seller

Foundling Books

Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Biblio member since 2006
Hilliard, Ohio

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