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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
by Reichheld, Frederick F.; Teal, Thomas
- Used
- Condition
- Near New/VG
- ISBN 10
- 0875844480
- ISBN 13
- 9780875844480
- Seller
-
London, Ontario, Canada
Payment Methods Accepted
About This Item
Near New. No writing, crisp and tight. Dust Jacket VG with slight shelf wear on back, price clipped. Harvard Business School Press, 1996, 3rd printing. The business world seems to have given up on loyalty: many major corporations now lose -- and have to replace -- half their customers in five years, half their employees in four, and half their investors in less than one. This book shows why companies that ignore these skyrocketing defections face a dismal future of low growth, weak profits, and shortened life expectancy. Reichheld makes the powerful economic case for loyalty - and takes you through the numbers to prove it. His startling conclusions show how even a small improvement in customer retention can double profits for your company.
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Details
- Bookseller
- Nastasi & Associates
(CA)
- Bookseller's Inventory #
- an1235
- Title
- The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
- Author
- Reichheld, Frederick F.; Teal, Thomas
- Format/Binding
- Hardcover
- Book Condition
- New Near New
- Jacket Condition
- VG
- Quantity Available
- 1
- ISBN 10
- 0875844480
- ISBN 13
- 9780875844480
- Publisher
- Harvard Business School Press
- Place of Publication
- USA
- Date Published
- 1996
- Keywords
- Customer relations, Consumer satisfaction, Job satisfaction, Labor productivity, Loyalty
Terms of Sale
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About the Seller
Nastasi & Associates
Biblio member since 2005
London, Ontario
About Nastasi & Associates
We specialize in children's books and vintage books of all genres.
Glossary
Some terminology that may be used in this description includes:
- Crisp
- A term often used to indicate a book's new-like condition. Indicates that the hinges are not loosened. A book described as crisp...
- Jacket
- Sometimes used as another term for dust jacket, a protective and often decorative wrapper, usually made of paper which wraps...
- Price Clipped
- When a book is described as price-clipped, it indicates that the portion of the dust jacket flap that has the publisher's...
- Shelf Wear
- Shelf wear (shelfwear) describes damage caused over time to a book by placing and removing a book from a shelf. This damage is...
- Tight
- Used to mean that the binding of a book has not been overly loosened by frequent use.
- VG
- Very Good condition can describe a used book that does show some small signs of wear - but no tears - on either binding or...
- New
- A new book is a book previously not circulated to a buyer. Although a new book is typically free of any faults or defects, "new"...
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