Managing Customer Value: Creating Quality and Service That Customers Can See by Gale, Bradley

Free Press, 1994. Hardcover. Like New. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.

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Free Press. Used - Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects.

Free Press. Used - Very Good. Very Good condition. Very Good dust jacket. A copy that may have a few cosmetic defects. May also contain a few markings such as an owner’s name, short gifter’s inscription or light stamp.

Free Press, 1994-03-28. Hardcover. Good. 1.4000 in x 9.6200 in x 6.4900 in. This is a used book in good condition and may show some signs of use or wear .

U.S.A.: Free Press, 1994. Book. Very Good. Hardcover. 8vo - over 7¾" - 9¾" tall. ; 424 pages with index; Black & white illustrations and graphs; Textblock is tight and bright with no underlining, no highlighting and no marginalia; Dark-blue boards and spine with the title in gold; Unfaded dust-jacket with no tears and modest shelf and edge wear including rubbing and light bumping; We have placed it in a protective, removable mylar cover; . (Drawing on his extensive reasearch at AT&T, Johnson & Johnson, Parke-Davis, and other world-class companies, Gale provides metrics for market-perceived quality that are straightforward and easy to interpret. His set of seven integrative tools for customer value analysis makes up the heart of helping guide business-unit teams in their effort to outperform competitors in satisfying customers. The great value of these tools is that they are derived from a future-oriented strategic navigation system that tracks competitive… Read More

Paperback. Very Good.

New York, NY: Free Press. 1994. Hard cover. Fine in fine dust jacket.. Sewn binding. Cloth over boards. 432 p. Contains: Illustrations. Audience: General/trade. . No previous owner's name. Clean, tight pages. No bent corners. .

New York, NY: Free Press. 1994. Hard cover. Fine in fine dust jacket.. Sewn binding. Cloth over boards. 432 p. Contains: Illustrations. Audience: General/trade. . No previous owner's name. Clean, tight pages. No bent corners. .

Macmillan Publishers New Zealand. Hardcover. Used; Very Good. Simply Brit – welcome to our online used book store, where affordability meets great quality. Dive into a world of captivating reads without breaking the bank. We take pride in offering a wide selection of used books, from classics to hidden gems, ensuring there’s something for every literary palate. All orders are shipped within 24 hours and our lightning fast-delivery within 48 hours coupled with our prompt customer service ensures a smooth journey from ordering to delivery. Discover the joy of reading with us, your trusted source for affordable books that do not compromise on quality. 10/01/1994