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Everyone Is a Customer: A Proven Method for Measuring
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Everyone Is a Customer: A Proven Method for Measuring Hardback - 2002

by Jeffrey C. Shuman; Janice Twombly (Joint Author); David Rottenberg (With)

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Reader reviews for Everyone Is a Customer: A Proven Method for Measuring

From the publisher

In today's networked economy, businesses realise they can't go it alone. The most successful companies understand that everyone they do business with is a customer - their vendors, employees, everyone who brings value to its company - and that allocating appropriate resources to those relationships will improve overall performance. Building on the revolutionary concepts from their last book, Collaborative Communities, Jeffrey Shuman and Janice Twombly outline methods every company can use to develop and measure win-win collaborative relationships versus win-lose transaction based relationships. Readers will learn to: * Redefine every business relationship as a customer relationship. * Value, measure, and manage every business relationship. * Create new value and improve company performance. Collaboration is the key to success in today's networked economy, where everyone is a customer. Successful collaboration, say the authors, comes through purposeful collaboration, which creates value, improves performance, and enables a company to profitably satisfy its customers' needs.

First line

We are living in volatile times.

Details

  • Title Everyone Is a Customer: A Proven Method for Measuring
  • Author Jeffrey C. Shuman; Janice Twombly (Joint Author); David Rottenberg (With)
  • Binding Hardback
  • Edition First Edition
  • Pages 240
  • Volumes 1
  • Language ENG
  • Publisher Dearborn Trade
  • Publication date August 7, 2002
  • Illustrated Yes
  • ISBN 9780793154128 / 079315412X
  • Weight 1.02 lbs (0.46 kg)
  • Dimensions 9.02 x 6.28 x 0.82 in (22.91 x 15.95 x 2.08 cm)
  • Category Business / Economics / Finance
  • Library of Congress Catalogue Number 2002002864
  • Dewey Decimal Code 658.812

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Everyone Is a Customer
Stock photo: cover may vary

Everyone Is a Customer

by Shuman, Jeffrey C., Twombly, Janice, Rottenberg, David

  • Used
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Used
ISBN 10 / ISBN 13
9780793154128 / 079315412x
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Kaplan Publishing. Used - Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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NZ$38.80
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Everyone Is a Customer: A Proven Method for Measuring the Value of Every Relationship in the Era...
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Everyone Is a Customer: A Proven Method for Measuring the Value of Every Relationship in the Era of Collaborative Business

by Shuman, Jeffrey

  • Used
  • Good
  • Hardback
Condition
Good
Binding
Hardcover
ISBN 10 / ISBN 13
9780793154128 / 079315412X
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1
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NZ$63.78
Free Delivery to USA

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Description:
hardcover. Good. Access codes and supplements are not guaranteed with used items. May be an ex-library book.
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NZ$63.78
Free Delivery to USA
Everyone is a Customer: A Proven Method for Measuring the Value of Every Relationship in the Era...
Stock photo: cover may vary

Everyone is a Customer: A Proven Method for Measuring the Value of Every Relationship in the Era of Collaborative Business

by Jeffrey C. Shuman

  • New
  • Hardback
Condition
New
Binding
Hardcover
ISBN 10 / ISBN 13
9780793154128 / 079315412X
Quantity available
1
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NZ$86.11
NZ$35.43 Delivery to USA

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Description:
Dearborn Trade,U.S., 2002. Hardcover. New. 240 pages. 9.00x6.25x1.00 inches.
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Item price
NZ$86.11
NZ$35.43 Delivery to USA
Everyone Is a Customer: A Proven Method for Measuring the Value of Every Relationship in the Era...
Stock photo: cover may vary

Everyone Is a Customer: A Proven Method for Measuring the Value of Every Relationship in the Era of Collaborative Business

by Shuman, Jeffrey; Twombly, Janice; Rottenberg, David

  • New
  • Hardback
Condition
New
Binding
Hardcover
ISBN 10 / ISBN 13
9780793154128 / 079315412X
Quantity available
1
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Item price
NZ$257.74
NZ$10.68 Delivery to USA

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Description:
Kaplan Business, 2002. Hardcover. New. In shrink wrap. Looks like an interesting title!
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Item price
NZ$257.74
NZ$10.68 Delivery to USA