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Understanding Decision-making Processes in Airline Operations Control
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Understanding Decision-making Processes in Airline Operations Control Hardback - 2011

by Peter J. Bruce

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Reader reviews for Understanding Decision-making Processes in Airline Operations Control

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Previous studies conducted within the aviation industry have examined a multitude of crucial aspects such as policy, airline service quality, and revenue management. An extensive body of literature has also recognised the importance of decision-making in aviation, with the focus predominantly on pilots and air traffic controllers. Understanding Decision-Making Processes in Airline Operations Control focuses instead on an area largely overlooked: an airline's Operations Control Centre (OCC). This serves as the nerve centre of the airline and is responsible for decision-making with respect to operational control of an airline's daily schedules. The environment within an OCC is extremely intense and a key role of controllers is to make decisions that facilitate the airline's recovery from frequent, highly complex, and often multiple disruptions. As such, decision-making in this domain is critical to minimise the operational, commercial and financial impact resulting from disruptions. The book examines many aspects of individual decision-making in airline operations, and addresses the deficiencies found by presenting to the reader an examination of the relationships among situation awareness, information completeness, experience, expertise, decision considerations and decision alternatives in OCCs. The text utilises a multiple case study approach and proposes a number of relevant and important implications for OCC management. Practical outcomes highlight the need for enhancing training programs enabling existing controllers to readily identify and classify elements of situation awareness and decision considerations as a means of improving the decision-making process. They also draw attention to the need for airline OCCs to understand the extent to which industry experience and expertise of controllers is important in the selection of future staff.

Details

  • Title Understanding Decision-making Processes in Airline Operations Control
  • Author Peter J. Bruce
  • Binding Hardback
  • Edition New edition
  • Pages 208
  • Volumes 1
  • Language ENG
  • Publisher Routledge
  • Publication date 2011-10-26
  • Features Bibliography, Index
  • ISBN 9781409411482 / 1409411486
  • Weight 1.04 lbs (0.47 kg)
  • Dimensions 9.21 x 6.14 x 0.5 in (23.39 x 15.60 x 1.27 cm)
  • Themes
    • Aspects (Academic): Applied/Practical
  • Category Transportation
  • Library of Congress subjects Operations research, Airlines - Management - Decision making
  • Library of Congress Catalogue Number 2011016245
  • Dewey Decimal Code 387.706

About the author

Peter J. Bruce's employment in the aviation industry included more 16 years as an operations controller for TAA/Australian Airlines. Now a Senior Lecturer at Swinburne University of Technology in Melbourne, he is the Program Coordinator for the Graduate Certificate, Graduate Diploma and Master of Aviation in both Human Factors and Management programs and is responsible for the university's annual Aviation Industry Seminar series. He also teaches undergraduate units, primarily with regard to the business management and operational aspects of the industry, and leads a global Aviation Study Tour every two years, visiting key aviation organisations. Peter's areas of expertise and PhD focussed on airline operational decision-making, decision-making styles, situation awareness, and expertise. He has presented his work to industry and at a number of international conferences.

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Understanding Decision-making Processes in Airline Operations Control
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Understanding Decision-making Processes in Airline Operations Control

by Bruce, Peter J

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Understanding Decision-making Processes in Airline Operations Control

Understanding Decision-making Processes in Airline Operations Control

by Peter J. Bruce

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Hardcover. New. New Book; Fast Shipping from UK; Not signed; Not First Edition; Understanding Decision-Making Processes in Airline Operations Control focuses on an area largely overlooked: an airline's Operations Control Centre (OCC). This serves as the nerve centre of the airline and is responsible for decision-ma
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Understanding Decision-making Processes in Airline Operations Control
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Understanding Decision-Making Processes in Airline Operations Control

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Understanding Decision-making Processes in Airline Operations Control
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Understanding Decision-making Processes in Airline Operations Control

by Peter J. Bruce

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UNDERSTANDING DECISION-MAKING PROCESSES IN AIRLINE OPERATIONS CONTROL
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UNDERSTANDING DECISION-MAKING PROCESSES IN AIRLINE OPERATIONS CONTROL

by BRUCE

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ASHGATE, 2011. Hardcover. New.
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UNDERSTANDING DECISION-MAKING PROCESSES IN AIRLINE OPERATIONS CONTROL
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UNDERSTANDING DECISION-MAKING PROCESSES IN AIRLINE OPERATIONS CONTROL

by BRUCE

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  • Hardback
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Hardcover
ISBN 10 / ISBN 13
9781409411482 / 1409411486
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500
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NZ$955.44
NZ$26.73 Delivery to USA

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Description:
ASHGATE, 2011. Hardcover. New.
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