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Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams Paperback - 2020
by James Kalbach
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- Title Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams
- Author James Kalbach
- Binding Paperback
- Pages 436
- Volumes 1
- Language ENG
- Publisher O'Reilly Media
- Date 2020-12-29
- Illustrated Yes
- Features Bibliography, Illustrated, Index
- ISBN 9781492076636 / 1492076635
- Weight 1.55 lbs (0.70 kg)
- Dimensions 7.3 x 9 x 0.8 in (18.54 x 22.86 x 2.03 cm)
- Library of Congress subjects Organizational effectiveness, Organizational learning
- Library of Congress Catalog Number 2021304181
- Dewey Decimal Code 658.812
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Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams
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Paperback / softback. New. This updated book shows your team how to use alignment diagrams to turn valuable customer observations into actionable insight. With this powerful technique, you can visually map existing customer experience and envision future solutions.
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