Keeping Customers (Harvard Business Review Book) by Sviokla, John J.; Shapiro, Benson P. [Editor] - 1993-04-01

Harvard Business Review Press, 1993. Hardcover. Very Good. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.

Harvard Business Press, 1993-04-01. Hardcover. Used: Good.

Harvard Business Review Press. Used - Very Good. Very Good condition. Very Good dust jacket. A copy that may have a few cosmetic defects. May also contain a few markings such as an owner’s name, short gifter’s inscription or light stamp.

Harvard Business Review Press, 1993-04-01. 2nd Printing. Hardcover. Very Good. 9x6x1. The dust jacket is clean with light shelf wear. A previous owner's inscription lies on the first end paper. The pages of this book are clean and unmarked. A good solid copy. FAST SHIPPING & FREE TRACKING!

Hardback. Very Good.

McGraw-Hill Education. Used - Good. Ships from the UK. Used book that is in clean, average condition without any missing pages.

Harvard Business Review Press, 1993-04-01. Hardcover. New. 100x24x152.

1993, 6th printing 1999. Book is in Fine condition with no marks or writing. Dustjacket has very minor shelf wear, no tears. 384 pages. A collection of bestselling Harvard Business Review articles, augmented by an original introduction and commentaries, delineates the challenging issues involved in keeping customers profitably. 6" x 9.5". Weight: 1 lb 10 oz. See our companion volume in this 2 volume set Seeking Customers.

Brand: Harvard Business Review Press, 1993-04-01. 2nd Printing. hardcover. Used:Good.

Hardcover. Good. Access codes and supplements are not guaranteed with used items.